Position Summary

Role and Responsibilities

DTV Technical Support & Training Engineer  (Main)

• Technical support for Authorized Service Centres (ACS`s)
• Service Network management in Technical (Audit)
• Service and product Quality issue coordintion
• Feedback to SEC areas to improve based on Warranty Bill analysis in technical
• Report back to Samsung Electronics (SEC) on incoming Quality trend
• Review and analyze the quality trend
• Create training plans based on new product/technology introduction
• DTV Service activity for CE product Service quality improvement
• SVC Weekly report & Monthly report
• Tech Return product inspection & Scrap

SVC Coordinator (SI)

• Service Network management  (Coordination)
  • Service Network optimization
  • Service Network management (SVC KPI, Agreement)

• Local Service Coordination
  • Service Issue coordinate
  • Cover all Service legal issues
  • Service satisfaction measuring & Improvement
  • Local information collection about service
  • Consumer complaints and inquiries coordinate
  • Competitor’s information report

PL management (SI)

• PL system management (PL investigation and Report)
• To support direct supervisor upon whose request performs all other task

Skills and Qualifications

Qualification/Experience

• Electro-technical education
• Technical background with CE products
• Min. 5 years of experience on the Field in repairing CE products

Knowledge

• Upper-intermediate command of English
• Advanced user of MS Office (Word, Excel, PowerPoint)

Job related Skills

• Excellent organization, co-ordination, and time-management skills
• Highly customer oriented with strong communication skills
• Good team player and relationship building skills
• Passionate and high level of responsibility
• Able to cope with paper work
• High ability to listen to a person and their needs and to explain

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