About us: 

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers​ 

Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. Its how we care, grow, and win together.   

The Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. We foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on. 

TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From Financial Products Guest Contacts (FPGC) to the Team Member Services (TMS), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. 

As a Seasonal Specialist Financial Products Operations, you will work in the Brooklyn Park facility and provide back-office support to our guests, TES service centers, external vendors and agencies, and business partners by researching, reviewing, and processing written requests in a timely and accurate manner. These requests are related to Financial Products account maintenance, collection processes, payment inquiries, and legal documents such as subpoenas and affidavits. You will be responsible for clearly understanding and abiding by all policies and procedures and adhering to strict data security guidelines and compliance regulations, while achieving performance and service level goals utilizing strong time management and attention to detail. We also convert paper checks and coupons sent weekly from our stores, sorting and filing the Sales media from Target Stores and imaging the checks for long term retention and retrieval.  You’ll ensure proper destruction of this media based on Target’s retention guidelines.   

This role requires on-site work at our Brooklyn Park campus and is not eligible for remote work. Hours of operation are Monday- Friday from 7am - 3:30pm CST.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs. 

About you: 

• High School Diploma or GED 

• 1+ years of previous guest experience or customer service experience 

• Ability to interact with guests, team members and internal business partners with a professional, friendly and empathetic style. 

• Detail oriented and accurate 

• Works well on a team while being self-motivated 

• Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues 

• Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications 

• Proficiency with TSYS preferred 

• Requires standing in 2 – 4 hour increments on occasion while sorting media from the store