Typical pay range: $20.57 - $26.74 per hour, based on experience.

This position is a temporary role expected to end September 30, 2024 and does not benefits.

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE:                                     Medical Staff Services Assistant

REPORTS TO POSITION:        Director Medical Staff Services

DEPARTMENT:                       Medical Staff Services

DATE LAST REVIEWED:         June 16, 2020

OUR VISION:               Creating America’s healthiest community, together

OUR MISSION:             In the spirit of love and compassion, better health, better care, better value

OUR VALUES:             Accountability, Caring and Teamwork

DEPARTMENT SUMMARY:  St. Charles Health System’s Medical Staff Services Department is the gatekeeper of patient safety within the healthcare industry. The professionals working in Medical Staff Services serve as the experts in matters of credentialing/ privileging and medical staff governance within the healthcare community. This foundation is the basis upon which safe and quality care can be assured for patients.

POSITION OVERVIEW:  The Medical Staff Services Assistant supports departmental activities to ensure quality in conducting, maintaining, and communicating physician credentialing, privileging, and source verifications. This position serves as a resource to, and collaborates with, others to advance the quality of practitioners and patient safety of the facility. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Provides administrative support to the department under the direction of the Medical Staff Services Director.

Plans and develops supporting documentation (agendas, minutes, etc.) for medical staff committees as assigned at Director’s discretion per established work instructions.

Maintains knowledge of the operation and function of hospital departments; serves as general informational resource of Medical Staff, general public, and hospital departments.

Answers incoming telephone calls, assists callers, takes messages or refers callers to appropriate person/department.

Performs various administrative duties including but not limited to: filing and organizing, scheduling, transcribing meeting minutes, data entry, maintaining web sites, and assisting with components of the credentialing process.

Communicates relative information to providers, establishes necessary files, and performs appropriate data entry per established workflows, along with executing and maintaining detailed, repetitive processes.

Serves customers with a helpful "can do" attitude; conducts all activities with the highest standards of professionalism and confidentiality; and, complies with all applicable laws, regulations, policies and procedures, supporting the health system’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. 

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION

                  

Required:  High school diploma or GED

Preferred:  Some college         

LICENSURE/CERTIFICATION/REGISTRATION

Required:  N/A

Preferred: Certified Professional Medical S(CPMSM) and/or Certified Provider Credentialing Specialist (CPCS)

EXPERIENCE

Required:  N/A

Preferred: Minimum of 2 years experience in healthcare setting and/or medical staff services credentialing    

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.   N/A to this position. 

ADDITIONAL POSITION INFORMATION: 

Required:  Must be organized and able to complete tasks within establised timelines. Must have a basic working knowledge of medical terminology. Must demonstrate excellent capability in PC-based office applications (Microsoft suite: Word, Access, Excel, PowerPoint), electronic mail, etc. and demonstrate proficiency in document preparation. Must be able to communicate positively (both written and oral), effectively, and accurately using correct English grammar and punctuation. Must demonstrate competence in organizational, analytical, and planning skills. Must demonstrate technical skills and accuracy while performing detailed work. Must be able to work effectively and efficiently with minimal supervision.

Preferred:  N/A

Schedule Weekly Hours:

40

Caregiver Type:

Temporary

Shift:

First Shift (United States of America)

Is Exempt Position?

No

Job Family:

ASSISTANT

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

7:30 am - 4:00 pm