The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

 

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the Team:

GBS Lithuania Inside Operations team is part of Dexcom’s Global Business Services (GBS) Center, mostly focused on EMEA region. The team is responsible for helping patients and their families access Dexcom's continuous glucose monitoring (CGM) products, while also providing a variety of additional support types for our end users and business partners.

We are seeking for a highly motivated and experienced Customer Service Manager to drive operational excellence and provide support for Commercial organization driving business expansion across the EMEA region. This role is crucial in ensuring that our product support and service delivery meet the highest standards of excellence.

Where You Come In:

• Market & Product Support: Support assigned markets and actively contribute to successful launches of new products and services.
• Workforce Planning & Staffing: Develop and maintain short- and long-term workforce planning frameworks aligned with business drivers to ensure optimal staffing levels.
• Team Development & Onboarding: Lead hiring, onboarding, and training programs for new and existing team members, ensuring readiness for current and future product offerings.
• Operational Excellence: Enforce service policies and procedures to maintain high customer satisfaction and meet response time targets.
• Performance & Reporting: Implement structured performance measurement systems and enhance reporting capabilities to monitor team effectiveness.
• Process Improvement: Drive continuous improvement initiatives through structured problem-solving and harmonization across departments.
• Cross-Functional Collaboration: Partner with internal teams and external service providers (e.g., HR, marketing) to resolve issues and ensure seamless service delivery.
• Employee Engagement & Culture: Foster a positive team culture through engagement activities and uphold the organization’s customer-first values.

What Makes You Successful:

• Proven Leadership in Customer Service Operations
  Demonstrated ability to lead and inspire high-performing teams in a customer-centric environment. Skilled in fostering collaboration, driving results, and developing team capabilities through structured onboarding, training, and engagement initiatives. Strong written and verbal communication skills are essential for guiding teams and representing the function across the organization.
• Data-Driven Decision Making & Workforce Planning
  Expertise in tracking operational metrics, service levels, and workforce efficiency to inform short- and long-term staffing strategies. Ability to analyse performance data, identify trends, and implement targeted solutions that elevate both individual and team outcomes.
• Stakeholder & Cross-Functional Collaboration
  Exceptional interpersonal skills to communicate team needs, challenges, and performance expectations across departments. Proven ability to align stakeholders and expedite solutions in a fast-paced, regulated environment.
• Structured Problem Solving & Root Cause Analysis
  Strong analytical mindset with experience conducting root cause analysis of service and performance issues. Capable of implementing actionable, sustainable solutions that improve customer satisfaction and operational consistency.
• Continuous Improvement & Process Optimization
  Passionate about enhancing service delivery through ongoing assessment of policies, procedures, and workflows. Skilled in harmonizing processes across teams and driving improvements that boost quality, efficiency, and compliance with industry standards.

What You’ll Get:

• A comprehensive onboarding and training on the job 
• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities 
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space 
• 5 additional vacation days, with potential for more for parents, students, and other cases with approval 
• Opportunity to work from other countries for up to 30 days per year 
• Health Insurance including reduced premiums available for dependents
• Life and Accident insurance coverage 
• 3rd Pillar Private Pension plan 
• Health and Wellness programs, including access to online coaching and therapy sessions 
• Fertility, Family forming, Menopause and Men’s health support services
• Regular team-building events that foster collaboration and connection 
• Best-in-class training and career development programs 
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more 
• Access to a fitness tracking app with rewards for staying active 
• Free parking space at the city center office location. 

Travel:

• 5-15%

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

Monthly base salary for this position is from €3,959.58 to €4,891.25 gross. Final offer will depend on your qualifications, competencies, and professional experience.