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Job Summary

The Manager of Security Operations is responsible for overseeing and managing the day-to-day physical security operations for all Cable Headquarter (HQ) West locations (primarily located in the Denver, CO Area, but includes locations in other U.S. based states). This role ensures the implementation and enforcement of physical security policies, procedures, and protocols to safeguard personnel, assets, and facilities (to include management of guard services accounts for Cable HQ – West based locations). The Security Operations Manager collaborates with cross-functional stakeholders to maintain a secure environment and mitigate security risks. This role will be primarily officed out of the 4100 E Dry Creek Rd Centennial, CO 80122.

Seeking a candidate with a law enforcement and/or military background to include 5 years of experience managing security operations in a corporate office setting.

Job Description

Core Responsibilities

• Manages and oversees the daily security operations, including physical security, access control, surveillance systems, and incident response for all Cable Headquarter (HQ) West locations (primarily located in the Denver, CO Area, but includes locations in other U.S. based states).
• Responsible for ensuring all physical security technology hardware (access control, cameras, biometric, vehicle gates, etc.) are online and fully operational.
• Supervises a team of security personnel (internal and contractors), providing guidance, training, and performance evaluations.
• Oversees guard services for accounts based in Cable HQ – West locations.
• Develops and enforces security policies, procedures, and protocols to protect personnel, assets, and facilities.
• Conducts regular security assessments and vulnerability analyses to identify and address security gaps.
• Collaborates with internal and external stakeholders to ensure compliance with relevant regulations, guidelines, and industry best practices.
• Coordinates and conducts investigations into security incidents, theft, fraud, workplace violence, and other breaches of security.
• Maintains relationships with law enforcement agencies and other external partners to enhance security capabilities and intelligence sharing.
• Responds to security incidents, emergencies, and alarms, taking appropriate actions and documenting incidents, as necessary.
• Partners with the appropriate business units to maintain appropriate security measures for business continuity and disaster recovery plans.
• Collaborates with cross-functional teams, such as IT, HR, Legal, and Facilities, to align security objectives and support organizational initiatives.
• Conducts regular audits and assessments of security controls and processes to ensure compliance and effectiveness.
• Prepares and presents reports on security operations, incidents, and key performance indicators to senior management.
• Assists in the development and implementation of security awareness training programs for employees.
• Acts as a liaison between security personnel, facility managers, contract service providers, and other stakeholders.
• Assists with the development and implementation of technology and systems.
• Stays updated on industry trends, technologies, and regulations related to security operations.
• Works flexible hours and is available on call 24/7 as situations warrant.
• Other duties as assigned.

Additional Requirements 

• Proven experience in managing security operations in a corporate office setting.
• Strong knowledge of industry security principles, best practices, and technologies.
• Familiarity with relevant laws, regulations, and standards related to security operations.
• Excellent leadership and team management skills, with the ability to inspire and motivate a team.
• Strong analytical and problem-solving skills, with the ability to make sound decisions under pressure.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Experience in conducting security risk assessments and implementing risk mitigation strategies.
• Familiarity with physical security systems, access control (AMAG | Genetec), video surveillance (Genetec), and incident management platforms.
• Proficient in using security management software, tools, and technologies.
• Knowledge of emergency response procedures and crisis management protocols.
• Investigative knowledge and experience preferred.
• Ability to handle sensitive and confidential information with discretion.

Education

• Bachelor’s Degree preferred in an area of study relevant to this position (i.e., Security Management, Criminal Justice, Business, Compliance, Homeland Security, etc.)

Related Work Experience

• Generally, requires five plus years related experience of increasing responsibility with a full suite of corporate security experience to include physical security, crisis management, and critical infrastructure protection, risk controls, and loss prevention.

Preferred Qualifications

• Leadership experience with a law enforcement agency, military, or other governmental agency with responsibilities for protecting and securing people and assets preferred.
• Certification or accreditation from a risk or security management program such as: Certified Security Project Manager (CSPM), Associate Protection Professional (APP), Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Fraud Investigator (CFE), Professional Certified Investigator (PCI), is a plus.
• Knowledge of Federal, state, or local regulations relevant to the Company (i.e., PCI, CPNI, SOX, HIPAA, and data privacy affecting theft of cable service) preferred.

Working Conditions

• Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.
• Must be willing to travel up to 25%.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Skills

Crime Prevention, Law Enforcement, Results-Oriented, Security Operations

Compensation

Primary Location Pay Range: $94,597.15 - $141,895.73

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.