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Job Description Summary:

The Associate Order Management Specialist will assist in processing orders in Salesforce. The incumbent will also assist in maintaining renewal records in Salesforce with accurate pricing, customer and product information. They will partner with an Order Management Specialist (OMS), help maintain renewal quote data, and follow through with the OMS on outstanding renewals

Essential Duties and Responsibilities:

• Process new orders (85%)
  • Process and fulfill the order (including proper license key delivery)
  • Update Salesforce to make any needed adjustments/corrections for order accuracy
  • Review Salesforce opportunities for approved quotes from Sales
  • Ensure invoices are properly generated and delivered
• Customer Support (15%)
  • Assist internal and external customers in resolving order-related issues that may required redirection via emails or phone calls.  Escalate to the Order Management Specialist for resolutions as needed.
  • Help monitor dashboards and reports for undelivered invoices and draft quotes needing approval and bring them to the Order Management Specialist’s attention.

Required Qualifications:

• 0-2 years of work experience in Order Management
• General knowledge and basic experience with computers and business office software (email, Windows).
• Professional demeanor
• Good written and verbal communication skills
• Detail-oriented

Preferred Qualifications:

• Professional working proficiency in German, Italian, or French strongly preferred
• Professional office experience/exposure
• Experience with Salesforce
• Experience with Excel

Education:

High School Diploma required

Travel Requirements:

Minimal <5%

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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What Rocket Software can offer you in Vilnius:

• Health Insurance: Choose from 3 great options!

• Generous Time Off: Enjoy 25 days of annual leave, plus Juneteenth as an extra day off for everyone.

• Rocket enhanced parental leave benefit.

• Easy Sick Days: Get 6 days of fully paid sick leave without needing a medical certificate.

• Employee Assistance Program – Digital Courses & Meditations, Certified Personal Coaching & Personal Therapy sessions.

• Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.

• Choose your own hybrid/remote work model

Salary range applies only to candidates in Lithuania

Salary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected].  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!