Project Role : Security Architect
Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations.
Must have skills : Identity Access Management (IAM)
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Security Architect, you will be responsible for defining the Microsoft Active Directory & Azure AD Support Engineer with 3+ years of hands-on experience in handling incident tickets, service requests, and operational support within enterprise environments. The role primarily focuses on resolving identity and access-related incidents within defined SLAs while ensuring high availability and security compliance.

Roles & Responsibilities:
Incident & Ticket Management (Primary Focus)
Handle L1/L2 level incident and service request tickets related to Active Directory and Azure AD.
Resolve user access issues, account lockouts, password resets, and permission-related incidents.
Troubleshoot authentication failures, SSO, and MFA-related issues.
Work on AD replication failures, GPO issues, and DC connectivity problems.
Investigate and resolve Azure AD sync issues (Azure AD Connect).
Perform root cause analysis (RCA) for recurring incidents.
Ensure ticket resolution within agreed SLA and maintain quality documentation.
Coordinate with L3/Infra/Network teams for complex issues.
Participate in on-call and major incident bridge calls when required.
Provide daily/weekly incident reports and status updates.

Professional & Technical Skills:
Must Have Skills: Proficiency in Active Directory and Azure AD.
Strong understanding of Azure AD security principles and best practices.
Experience with security frameworks such as NIST, ISO 27001, or CIS.
Familiarity with identity governance and administration tools.
Knowledge of risk management and compliance requirements.

Additional Information:
The candidate should have minimum 3 years of experience in Microsoft Active Directory & Azure AD Support.
This position is based at our Gurugram office.
A 15 year full time education is required.
Open to working in rotational shifts

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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