Job Overview

GENERAL SUMMARY

Under general direction of the Operations Technical Training Manager, develops and oversees the ground vehicle simulation training to internal and external customers; DFW Airport Board employees, airlines, concessionaires, tenants, contractors and sub-contractors.  The creation of interactive learning content includes learning objectives, simulator scenarios, graphical art/media, and valid/reliable assessments.  Manages the development of technical courses and materials and blends traditional learning approaches with existing and new technologies in order to create and deliver learning programs. 

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Develops CFR 139 interactive training programs, operator technical training curriculum, and materials for internal and external customers.

• Conducts interactive radio communication training to ensure compliance with FAA CFR 139 requirements.

• Represents the Operations Department on technical training simulation issues with internal and external customers: DFW Board departments, airline employees (including cargo and ground handlers), contractors, concessionaires, and tenants.

• Collects, analyzes, and reports performance data from multiple data sources

• Assists in developing supporting documentation to procure various studies; develops project plans and oversees development of such plans.

• Working knowledge of e-Learning Management System in order to create content, record simulations sessions, and retrieve historical data.

• Maintains, troubleshoots and repairs the ground vehicle simulation system including physical equipment, software, and network configuration.

• Participates in devising, researching, analyzing, justifying and evaluating new training simulation products for use in Air Operation’s Area (AOA) and Aircraft Movement Area (AMA).

• Directs program analyses with multiple departments.

• Projects a professional image to transportation and travel industry professionals.

• Researches relevant forecast data and develop plans to synchronize operating plans, budgets, and organizational design with forecast demand.

• Analyzes new business development strategies and evaluates potential revenue on the virtual vehicle driving simulator.

• Analyzes competing business proposals to evaluate the effectiveness, policy compliance, cost/benefit relationship, and return on investment characteristics of the proposals.

MINIMUM REQUIREMENTS

• Bachelor’s degree in business administration, industrial engineering, psychology or a related field.

• Three (3) years of professional level experience in facilitating computer-type learning systems, including stand-up training.

• Aviation experience in an airport environment.

• Project lead experience.

• Any equivalent combination of education and/or experience may be substituted for the above.

• Possession of a valid Class C driver's license.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the principles, practices, and accepted standards of regulatory mandates and compliance.

• Knowledge of and ability to interpret CFR 139, FAA Advisory Circulars,

• Knowledge of the airport/airline transportation industry, its business processes, and organizational/operational matrix.

• General knowledge of interactive software.

• Plans, prioritizes, completes work efficiently, and manages multiple tasks simultaneously.

• Proficient in Microsoft Office products, including Word, Excel and PowerPoint.

• Previous experience with online content management systems. 

• Ability to work independently with internal and external customers, and employees.

• Ability to read, understands, interpret and explain legal documents, rules and regulations.

• Ability to apply standard techniques of research and analysis and make recommendations in the area of the ramp safety operations.

• Ability to communicate and correspond effectively and correctly in written and spoken English at all levels internally and externally of organizations.

• Ability to maintain effective consensus building and harmonious internal and external working relationships at all levels.

• Ability to prepare and present clear and concise oral and written reports.

• Ability to plan, schedule, coordinate and supervise the work of others.

• Demonstrates a sense of urgency when working with both internal and external customers.

• Ability to work shifts other than day shift.

DESIRABLE

• Master’s degree in aeronautical science or another area of science.

• Supervisory experience.

• Knowledge of adult learning theory.

• Expert level knowledge in Microsoft Excel and Power Point.

• Working knowledge of Adobe Captivate, video editing, Articulate or other e-Learning technologies.

• Knowledge of and ability to interpret CFR 139, and FAA Advisory Circulars.

• Bilingual – Spanish.

SPECIAL REQUIREMENT

• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.

• Ability to obtain Department of Homeland Security Customs and Border Protection (CBP) security access clearance within thirty (30) days from date of employment and maintain qualification for CBP security access clearance upon each CBP security access renewal.

• This is a designated safety sensitive position as defined in DFW Airport’s Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.

EFFORT

• Works in and around an airport property primarily in an office environment.

• Uses keyboard devices and computer monitors.

• Uses reasoning in problem solving and analysis.

• Performs moderately complex mathematical calculations.

• Communicates and exchanges information by telephone, computer, in writing and in person.

• Drives to locations on and off Airport property, including AOA.

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.