About Productiv

We have a vision of bringing teams together through the power of data.

Productiv started with a vision to transform the way enterprises manage and optimize their software portfolios. With a focus on driving efficiency and transparency in IT, Procurement, and Finance departments, we're revolutionizing SaaS management. At Productiv, we believe in enabling companies to make data-driven decisions that propel growth and foster innovation.

 

Job Summary

We are looking for an experienced and passionate Strategic Customer Success Manager to protect and grow Annual Recurring Revenue (ARR) from Productiv’s customer base by fostering strong customer relationships, proactively driving adoption, and ensuring customers achieve maximum value from the Productiv platform.

Key Responsibilities:

• Customer Relationship Management: Build and maintain strong, long-lasting relationships with strategic customers, ensuring their success and satisfaction with the Productiv platform. Serve as a trusted advisor by deeply understanding their business goals and challenges.
• Drive Customer Adoption and Value Realization: Proactively engage with customers to drive adoption of the Productiv platform, focusing on high-value features and use cases. Ensure that customers are maximizing the value of the platform to achieve their desired outcomes.
• Retention and Growth: Achieve a Gross Retention Rate of 80% per period within your book of business, with a focus on strategic accounts. Identify opportunities for expansion and upselling within existing accounts to grow ARR.
• Customer Health Monitoring: Ensure that 80% of customers have a Health Score of “green” by monitoring adoption metrics, engagement levels, and overall satisfaction. Take corrective actions as needed to address any signs of potential churn.
• Onboarding and Education: Successfully onboard 100% of new customers within the first 30 days of their contract, providing comprehensive training and resources to ensure they are comfortable and confident using the Productiv platform.
• Product Advocacy and Usage: Provide ongoing education and best practices to drive usage of key features, including the connection of X connectors, managing over 50 active contracts in Productiv, and publishing at least 1 renewal workflow.
• Upsell and Expansion: Develop and execute strategies to graduate strategic customers to the Suite package, maximizing their use of Productiv’s full capabilities and increasing their overall spend

Qualifications:

• Proven experience in a Customer Success, Account Management, or similar role, ideally within a SaaS or technology company.
• Demonstrated success in driving customer retention and growth, with a track record of meeting or exceeding ARR targets.
• Strong strategic thinking, problem-solving skills, and the ability to work independently and collaboratively in a fast-paced environment.
• Excellent communication, interpersonal, and organizational skills.

If you are passionate about customer success, eager to make an impact, and ready to take on the challenge of driving growth within a dynamic, fast-paced environment, we encourage you to apply for the Strategic Customer Success Manager role at Productiv.

Benefits

• Medical, dental, and vision insurance for you and your dependents.
• A robust 401K plan to help you invest in your future.
• Access to Modern Health for mental health resources and support.
• Monthly subsidies to cover your telecommunications needs and support your ongoing personal growth and wellness.
• For those near one of our offices, an FSA Commuter/Parking Benefit and lunches when you’re working from one of our offices.
• A family-first approach with 12 weeks of paternity leave and 18 weeks of maternity leave, ensuring you have the time you need with your new family members.

Not everyone will match the above qualifications 100%. If your experiences don’t perfectly align, but you think you’d be a great addition to our team, we’d still love to hear from you.

Productiv  is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Compensation

The US base salary range for this full-time position is $xx-$xx. Our base salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, benefits, or discretionary bonus.