Who we are looking for

Candidate required for AI Transformation Initiatives linked to Global Delivery Simplification (GDS) program.

We are seeking a self-motivated candidate to fill the role of Managing Director, AI Lead who will report to the head of the GD Simplification program.

We are looking for the MD to lead the Global Delivery-wide AI strategy under the Global Delivery Simplification program, with a focus on governance and driving GD wide opportunities. This role is critical to implementing AI in tightly controlled manner while also ensuring strategic and operational advantages.

The candidate will oversee a wide number of AI projects. They will collaborate with operations and technology teams to ensure the core pillars of the program are fully adopted and operational requirements are clear and tested.

We are looking for an experienced professional who has the ability to execute and deliver results. An important component of the work we do is collaborating with others to drive progress and manage key administrative tasks as OKR’s and KPI’s. Candidate must have ability to speak up and demonstrate professional challenge and debate to drive toward the best outcome for the firm.

This position requires deep project management expertise, strategic leadership, and the ability to drive alignment across decentralized teams.

What you will be responsible for

As Managing Director, AI Lead, you will report to the head of the GD Simplification program.

You will lead the AI strategy for the GD Simplification program, with a focus on generating opportunities with multiple GD stakeholders. Working with multiple stakeholders to define and enforce in GD, AI policies, standards, and procedures in alignment with the Responsible AI Framework.

Other Program Manager expectations

• Drive the design and implementation of new operating models with AI for specific GD operational processes in order to pivot the Operations organization towards digitization and enhanced client experience
• Provide visionary leadership with the ability to articulate and drive a future oriented AI approach aligned with the organization’s strategy
• Collaborate with business and technology leaders to identify use cases and facilitate delivering scalable workflow solutions
• Create and monitor project plans to drive execution and realization of business outcomes
• Create Executive Level Reporting, present status at governance meetings, drive workstream governance
• Define comprehensive KPIs/Metrics for senior executive consumption - for each product and function, working in close partnership with the Product SMEs. Understand, analyze and drive transformational decisions based on data
• Establish and drive key OKR’s, KPIs and other measures that play a key role in the formation of the Operations Transformation vision and strategic roadmap
• Conduct meaningful data analysis to inform leadership on trends on root causes and strategic remediation plan
• Ensure compliance with regulatory requirements and support audit and regulatory engagements.
• Provide training and AI awareness programs for teams handling AI.

Why this role is important to us

The Global Delivery Simplification team you will be joining plays an important role in the overall success of the organization. Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role, you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and roll-out best in class solutions.

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What we value

These skills will help you succeed in this role

• Wide Experience in financial services operations and processing
• Experience on large scale operations transformation initiatives
• Experience designing target state operating models
• Committed sense of urgency, accountability and teamwork
• Ability to work independently as well as part of a larger team
• Proven ability to drive and deliver efficiencies through re-engineering and process improvements ensuring optimal productivity
• Ability to initiate and drive change
• Project and program management with a demonstrated track record of project delivery, JIRA usage and AGILE experience would be very beneficial
• Traditional AI, Gen AI or Agentic AI experience would be very beneficial

Education & Preferred Qualifications

• Bachelor’s Degree in finance, accounting or economics related fields OR Project Management
• 10+ years’ experience in systems migrations related projects, operations/back office servicing (strong knowledge in investments and financial services)
• Operations Experience program managing large scale global and complex initiatives and implementations
• Ability to effectively partner with Ops leads, technology partners, senior management and business counterparts Strategic thinker and visionary who can also roll up sleeves to ensure proper execution
• Project management and business analysis skills
• Process reengineering
• Strong technology knowledge and understanding of back and middle office applications in the wider Industry

Additional requirements

N/A

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers