Position Summary:

The Inside Sales Manager is responsible for coaching and developing sales team members to achieve assigned sales and revenue targets for the Print business while driving employee engagement and retention. The Manager, Inside Sales works as part a leadership team with other sales managers driving to individual team success as well as the success of the department overall.

About the Role:

Major Responsibility Areas:

• Ensures the achievement of sales quotas and goals for assigned division.
• Provides developmental opportunities, delivering feedback and coaching to Inside Sales staff. Sales and sales process coaching represents the majority of the sales manager duties.
• Looks out for the best interests of each customer and ensures customer satisfaction by proactively addressing customer issues
• Creates and sustains a working environment that supports a team based selling channel (i.e. professionalism, respect, open communication etc.).
• Proactively identifies and responds to issues in the department that affect teamwork and goal achievement. Provides innovative and creative solutions in addition to leveraging peers in the problem resolution process.
• Takes ownership for campaign implementation and ensure the sales campaigns are in line with the goals and objectives of the Inside Sales department.
• Provides strategic direction around optimizing the role of an Inside Sales Consultant.
• Monitors performance of Inside Sales Consultants through call monitoring and other measures to ensure customers are receiving prompt, courteous and efficient service.
• Leads by example through the effective display of personal and professional integrity.
• Coordinates the release of new policy, procedures, and campaigns as they affect the department.
• Interviews and hires new Inside Sales Consultants.
• Monitors progress of Inside Sales Consultants on goals and job accountabilities. Counsel and provide guidance to Inside Sales Consultants with employee relations situations and performance management concerns.
• Conducts annual performance and salary reviews for Inside Sales Consultants.
• Implements promotions and job changes within the department.
• Evaluates opportunity to upgrade the department with additional automation when appropriate.
• Establishes and maintains good working relationships with field staff.
• Works with Marketing Managers and Product Managers to establish, develop, and manage Inside Sales programs, which include developing training, creating scripts, identifying and integrating lists, and achieving established targets.
• Works effectively with other departments to insure smooth flow of information and a cooperative intradepartmental environment.
• Evaluates and monitors the results of product campaigns. Plans future strategies accordingly.
• Actively participates in company task force assignments.
• Assumes other responsibilities as required or requested.

About You:

Qualifications/Experience:

• College degree required. Advanced degree preferred.
• 3-5 years experience in Inside Sales required, preferably in a Business to Business setting. Equivalent applicable experience will be considered.
• Strong sales coaching experience and skills necessary.
• Strong leadership, people management, and team building skills necessary. Previous leadership or management experience in a sales environment strongly preferred.
• Ability to adapt to change
• Working knowledge of outbound and inbound telesales, basic marketing principles and practices, and personal computer systems.
• Demonstrated ability to sell and initiate programs.
• Excellent verbal and written communication skills. Ability to articulate concepts clearly and document procedures.
• Results-orientated and self-starting characteristics necessary.
• Proficiency with basic desktop programs, such as Excel, Word, and PowerPoint and a technology aptitude for internal business systems.
• Strong organizational skills and the ability to exercise judgment in prioritizing tasks in order to meet schedules and deadlines.
• Strong analytical skills. Ability to identify problem areas, trends, and opportunities and take the appropriate action. Aptitude for evaluation, problem solving, planning, and organization.
• Ability to manage multiple priorities in a fast-paced, changing environment.
• Ability to work independently and as part of a team.

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What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $146,300 - $271,700. This is inclusive of both base pay and any target sales incentive. Pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay and any target sales incentive are part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.