POSITION: Guest Services Representative     

DEPARTMENT: Executive  

REPORTS TO: Executive Assistant

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Guest Services Representative/HR Assistant for ASM Global/Sames Auto Arena. Responsible for delivering a high-standard of customer service at the Guest Services desk and completing administrative HR duties at the request of the HR Designee. 

Essential Duties and Responsibilities

Include the following:

• Assists customers, clients, staff, tenants, and general public
• Answers incoming calls, determines purpose of calls and forwards to appropriate personnel or department
• Takes and delivers messages or transfers calls
• Answers questions about company and events
• Welcomes visitors, determines nature of business, announces visitors to appropriate personnel
• Monitors visitor access and issues passes when required
• Operates radio dispatch as needed
• Receives, sorts, and routes mail and maintains and routes publications
• Retrieves messages from voicemail and forwards to appropriate personnel
• Composes and types routine correspondence
• Makes copies of correspondence and other printed materials
• Schedules part-time employees for Directors at their request 
• Coordinates schedules and makes appointments for Directors at their request
• Conducts research and compiles statistical reports; maintains marketing databases
• Performs other clerical duties as needed
• Assist in the maintenance of employee files
• Maintain employee and applicant logs
• Assist with the organization, pre-screening, & distribution of applications
• Maintain compliance binders (I-9, Confidential Questionnaires, etc)
• Conduct background checking as requested by HR Designee
• Schedule new hire orientations
• Attend job fairs in the absence of HR Designee
• Assist with job postings, online applicants, and online posting maintenance
• Input incident/injury claims
• Assist HR Designee with other tasks as needed

Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience         

• High school diploma or GED is REQUIRED
• Bi-lingual (English/Spanish) is REQUIRED
• 2+ years of administrative experience is preferred

Skills and Abilities

• Must possess excellent verbal, written, organizational, problem solving and interpersonal skills.

• Professional presentation, appearance and work ethic required.

Computer Skills  

• Proficiency in all MS Office applications, office equipment, fax machines, copy machines, etc.
• Ability to type at least 55 wpm required.

Other Qualifications 

• MUST BE 18+ YEARS OLD TO APPLY

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

Apply at-

Niza Flores

Sames Auto Arena/ ASM Global

6700 Arena Blvd.

Laredo, TX 78041

Applicants that need reasonable accommodations to complete the application process may contact (956) 523-6571. ASM Global is an Equal Opportunity/Affirmative Action employer and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal