Job Description:

Functional Responsibilities:

• Research customer inquiries and respond to appropriate parties in a timely manner.
• Interface with team personnel, management, and customers in reference to customer service issues.
• Review client reports on a timely basis to ensure data integrity; prepares and submits report to management.
• Review and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitor daily transactions to ensure policy and procedures are in accordance with service level agreement.
• Support department initiatives to drive continuous improvement and problem solving.
• Perform project and change request support for operations/PHS.

Mandatory Qualifications

• High school diploma or G.E.D.
• Two or more years of annuity customer service or other telephone experience.
• Experience working with annuities and/or life products.
• Strong business and analytical problem-solving skills.
• Strong communication skills.
• Ability to work independently.
• Strong organization skills.

Work Environment:

• Home office environment
• Remote only within US
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future
• Schedule: Monday through Friday, regular business hours

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.