Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Robotic Process Automation Advanced
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs and challenges, ensuring that our world-class systems operate smoothly. Your role will require exceptional communication skills to define client issues accurately and to design effective resolutions based on your in-depth product knowledge. You will collaborate with various teams to ensure that client expectations are met and that any issues are resolved promptly and efficiently, contributing to the overall quality of service provided.

Roles & Responsibilities:
Work as a Sr. developer for RPA- Power Automate projects (Cloud + Desktop flows)
Interacting with BAs, PM, Senior Developers and Business to understand the processes to be automated
Performing technical feasibility check for the process to be automated
Assisting in creation of SDD (Solution Design Document)/TDD (technical design document)
Understanding the solution to be developed using SDD /TDD
Developing Power Automate Workflows to implement the solution
Reviewing work of the peer developers
Providing technical support in SIT, UAT, Go Live and Live Proving phases
Adhering to Power Automate design and development best practices
Developing different utilities in Power Automate to be used within automated solutions
Assisting in production issues
Database housekeeping and cleaning for the development and production environment

Professional & Technical Skills:
4+ years of IT development experience
2+ years of experience in RPA Power Automate (Desktop + Cloud Flows) development
In-depth knowledge and exposure of RPA and Power Automate tools (Know concept like Work queues, AI Builder, OCR, PDF Extraction etc.)
Experience throughout the entire RPA project lifecycle
Good to have knowledge of .Net, C# , SQL
Basic understanding of JIRA, SNOW, Git Hub etc

Additional Information:
- The candidate should have minimum 3 years of experience in Microsoft Robotic Process Automation Advanced.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.