At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking an effective Senior Program/Project Manager with demonstrated project management and leadership experience to contribute toward the success of our technology initiatives. Leads and directs larger, more complex program(s) in support of program and overall strategy. Provides direction to project staff assigned to projects and stages within program. Establishes governance and drives all aspects to ensure that assigned program(s) is implemented, accepted, and operating effectively. Translates corporate objectives into program objectives and practices.

Serves as a liaison and builds bridges and relationships with sponsoring executives and among different groups within and outside of technology and operations. Works directly with the business line to understand business objectives and strategies related to project priorities. Consolidates projects under program-level umbrella to provide focal point for communications. Manages communications regarding project and program management practices that create clear, concise requirements in program and project functionality, resourcing, budgets, and timings. Oversees assigned projects from initial concept through final implementation utilizing approved project methodology/tools and within enterprise standards and guidelines. Organizes and manages a high-quality, cross-functional program team by providing work direction and coaching/mentoring to assigned project managers and coordinators. Constructs a program reporting and tracking framework and benchmarks.

Provides oversight to projects to meet established function, quality, cost, and schedule. Escalates issues and risks to appropriate level. May manage a staff of up to 100 employees including recommendations for hires, transfers, terminations, salary adjustments, performance standards, and reviews. Plans, develops, and controls moderate to large project/product budgets. Leads selection and adoption of specific tools to facilitate compliance with established methodologies.

Robust platforms and capabilities are foundational as a driving force in modern sales, empowering high-performing companies to achieve better results and drive growth. By empowering bankers with best-in-class tools (operational offerings, technology and digital capabilities), this team member will work to streamline processes, enhance productivity, and deliver exceptional customer experiences. This aligns to the Branch and Small Business Banking priority to modernize by specifically “leveraging innovative digital tools and resources.”

Responsibilities:

• Manage project execution against the priorities set by the Technology and Operations teams.

• Represent the Branch and Small Business organization as an interface with Technology and Operations team projects.

• Partner on technology and operations projects by providing recommendations to streamline the workflow needs of customer-facing roles and customizable building blocks that are user centric.

• Provide feedback for user-centric enablement, workflow design and documentation, and vendor management to prioritize software enhancements.

• Represent the Branch and Small Business organization with Corporate Digital Office and influence decisions.

Basic Qualifications

• Bachelor's degree or equivalent work experience

• At least 10 years experience with tools and techniques for planning, organizing, monitoring and controlling IT projects.

Preferred Skills/Experience

• Well-developed strategic management skills.

• Knowledge of unit(s) and relation to industry.

• Effective verbal and written communication skills.

• Strong analytical, decision-making and problem-solving skills.

• Demonstrated project management skills with proven ability to drive change through others. 

• Considerable tact, diplomacy and people skills.

• Ability to influence the execution of specialized projects and to adapt precedent and make significant departures from traditional approaches to develop innovative solutions.

• Digital development or design experience with product/project management desired

• Experience launching digital capabilities to customers and frontline colleagues

• Experience managing user experiences within branch banking platforms

• Agile experience a plus!

This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $116,280.00 - $136,800.00 - $150,480.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.