• Own production reliability for assigned services through proactive monitoring, alerting, and operational excellence.
• Participate in 24x7 on‑call rotation, leading P1/P2 incident triage, stabilization, and resolution.
• Ensure adherence to SLOs, SLIs, SLAs, and availability targets.

Alerting & Monitoring

• Design, implement, and tune actionable alerts to reduce noise and false positives.
• Build and maintain alerting using tools such as:
  • Datadog / Dynatrace / AppDynamics / Broadcom
  • CloudWatch, Azure Monitor
  • Synthetic monitoring tools (ThousandEyes or equivalents)
• Create and maintain operational dashboards for application, infrastructure, and business KPIs.
• Drive alert rationalization and standardization across teams.

Incident Management & RCA

• Lead or contribute to Root Cause Analysis (RCA) and Post‑Incident Reviews (PIRs).
• Perform event correlation across metrics, logs, traces, and deployments.
• Identify recurring issues and partner with engineering teams for permanent fixes.
• Produce clear RCA documentation including timeline, impact, root cause, and corrective actions.

Observability & Tooling

• Implement and operate observability platforms covering:
  • Metrics, logs, traces
  • Service topology and dependency mapping
• Work with OpenTelemetry‑based pipelines where applicable.
• Improve visibility into upstream/downstream dependencies.
• Support onboarding of applications into standard SRE tooling and frameworks.

Automation & Toil Reduction

• Identify manual and repetitive operational tasks and automate them using scripting or workflows.
• Contribute to self‑healing and auto‑remediation solutions.
• Improve MTTR through automation, runbooks, and tooling enhancements.

Collaboration & Governance

• Work closely with application teams, platform teams, and cloud engineers.
• Review application designs from a reliability and operability perspective.
• Contribute to SRE standards, best practices, and documentation.

Required Skills & Experience

Core Experience

• 5–6 years of experience in SRE, DevOps, Production Support, or Platform Engineering
• Strong experience handling production incidents (P1/P2) and RCAs

Monitoring & Alerting

• Hands‑on experience with monitoring and alerting tools such as:
  • Datadog, Dynatrace, AppDynamics, Broadcom
  • CloudWatch, Azure Monitor
  • Synthetic monitoring tools (ThousandEyes or similar)
• Experience designing noise‑free, service‑impact‑based alerts

RCA & Troubleshooting

• Strong skills in log analysis, metric correlation, and distributed tracing
• Experience performing structured RCAs and postmortems
• Understanding of incident patterns, failure modes, and resilience

Cloud & Infrastructure

• Experience with AWS and/or Azure
• Working knowledge of containers and orchestration (ECS/EKS/Kubernetes)
• Experience with databases (Postgres, Oracle, or similar)

Automation & Programming

• Proficiency in at least one scripting language: Python, Bash, or JavaScript
• Familiarity with CI/CD pipelines and IaC concepts (Terraform, CloudFormation – good to have)

Nice to Have

• Experience with OpenTelemetry
• Exposure to AIOps / event correlation / AI‑assisted RCA
• Experience with service maps, dependency graphs, and topology modeling
• Prior experience supporting mission‑critical or customer‑facing platforms

Behavioral & Soft Skills

• Strong problem‑solving and analytical mindset
• Clear communication during high‑pressure incidents
• Ability to collaborate across engineering, product, and operations teams
• Ownership mindset with a focus on long‑term reliability over short‑term fixes

What Success Looks Like in This Role

• Reduced alert noise and faster incident detection
• Improved MTTR and fewer repeat incidents
• High‑quality RCAs leading to permanent improvements
• Strong operational readiness of onboarded applications