IT Service Management Representative

Posted:
1/1/2025, 5:16:03 PM

Location(s):
Karnataka, India

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
IT & Security

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : SAP BTP Datasphere
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : SAP BTP

Summary: As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and managing risk to services. Your typical day will involve providing operational support, ensuring production systems and devices are online and available, and managing the infrastructure service management lifecycle. Roles & Responsibilities: - Manage the delivery of IT production systems and services, ensuring client satisfaction and managing risk to services. - Provide operational support, ensuring production systems and devices are online and available. - Manage the infrastructure service management lifecycle. - Collaborate with cross-functional teams to ensure the smooth delivery of IT services. Professional & Technical Skills: - Must To Have Skills: Experience in SAP BTP Datasphere. - Good To Have Skills: Experience in IT service management. - Strong understanding of IT production systems and services. - Experience in managing risk to services. - Experience in providing operational support. - Experience in managing the infrastructure service management lifecycle. Additional Information: - The candidate should have a minimum of 5 years of experience in SAP BTP Datasphere. - The ideal candidate will possess a strong educational background in IT service management or a related field, along with a proven track record of delivering impactful IT solutions. - This position is based at our Bengaluru office.

SAP BTP

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Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

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Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing