Site Reliability Engineer 

The Big Picture 

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.  

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.  

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Sysco LABS’ enterprise technology is present in the end-to-end foodservice journey, enabling the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network and the in-restaurant dining experience of the end-customer. 

The Opportunity 

We are currently on the lookout for a Site Reliability Engineer to join our team and contribute to the operations of the world’s largest foodservice company. 

Responsibilities: 

• Providing reactive and proactive support through troubleshooting of technical issues, unblocking and detecting root cause(s) based on SLAs for infrastructure issues 

• Ensuring that systems are fully operational, and any loss of service is restored within SLAs 

• Engaging and coordinating with stakeholders such as engineering and third parties during the issue resolution process 

• Providing solutions to technical problems for systems patching, deploying, managing, and integrating with other/third-party products and server platforms, or networks 

• Proactively identifying improvement opportunities and product enhancements to improve efficiency  

• Proposing ideas and solutions within the application/infrastructure teams to reduce the workload through automation 

• Managing and maintaining the existing application/infrastructure test environments up to date by working/coordinating with the relevant teams. 

• Partnering with development teams to improve services through rigorous testing and release procedures 

• Analyzing, tracking and resolving stakeholder questions in a prompt manner 

Requirements: 

• A Bachelor’s Degree in Computer Science, IT or equivalent qualification 

• 1-2+ years of Enterprise-level technical/software/application support experience 

• Experience with integrating, aiding support for and troubleshooting, and identifying the root cause of issues in dynamic environments, while working cross-functionally 

• Strong analytical and problem-solving skills with the ability to quickly sift through artifacts/data to get to a root cause 

• Experience in managing and scaling distributed systems in a public, private, or hybrid cloud environment 

• Experience in Cloud technologies like AWS, Azure, GCP, etc.  

• Experience with Nginx, HAProxy, Docker, Kubernetes, Terraform, or similar technologies 

• Strong self-motivation and flexibility and willingness to accept additional responsibilities as they develop 

• The ability to work in a roster-based environment including night shifts and weekend shifts 

Benefits:  

• US dollar-linked compensation   

• Performance-based annual bonus   

• Performance rewards and recognition   

• Agile Benefits - special allowances for Health, Wellness & Academic purposes   

• Paid birthday leave  

• Team engagement allowance   

• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws   

• Overseas travel opportunities and exposure to client environments   

• Hybrid work arrangement   

Sysco LABS is an Equal Opportunity Employer.