Vehicle Tech Line Specialist

Posted:
9/23/2024, 8:10:56 AM

Location(s):
Garden Grove, California, United States ⋅ California, United States

Experience Level(s):
Mid Level

Field(s):
Customer Success & Support

About Harbinger

Harbinger Motors Inc. is a Southern California-based electric vehicle manufacturer on a mission to transform the automotive and transportation industries, bringing to market EVs developed from the ground up to address the needs of the Medium Duty vehicle industry. This broad, and to date poorly addressed, market segment includes class 4 to 7 commercial delivery vehicles, RVs and utility vehicles, among others. Leveraging a foundation of proprietary, in-house developed vehicle technologies, Harbinger's first-of-its-kind EV platform will bring enhancements in vehicle performance, durability and operator comfort. And importantly, Harbinger's vehicles will be priced for zero acquisition premium relative to traditional gas- and diesel-based competitors, removing one of the most tenacious barriers to EV adoption.

Harbinger's team, with operations in Southern California and Michigan, includes industry veterans with expertise in powertrain, battery, chassis and software development, along with leaders in advanced manufacturing, corporate development, operations and finance. Our team members come from leading innovators, both in and out of the automotive industry, including Tesla, Rivian, Canoo, Ford, Anduril, and SpaceX.

Founded in 2021, Harbinger is a venture-backed startup on a rapid growth trajectory, looking for candidates that thrive on tackling complex challenges and who share in our passion to bring clean transportation alternatives to a segment of the market starving for innovation.

Job Overview

As a Tech Line Specialist, you will be an essential member of the Customer Deployments team. You will become the primary interface for Harbingers deployed fleet operators and dealer shops. You will field requests for support and be a power user and influencer of our customer facing issue ticketing system. Develop relationships with customers and see them through issues all the way to resolution.

What you’ll Do

Customer fleet technical support
Answer our Technical Support Line and see customers through to resolution with problems
Manage tier 1 support on our web portal
Help develop and refine our issue tracking systems and process
Track and automate reports on metrics related to customer service success
Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster
Help with service parts fulfillment process
Training others on how to use the tools you are mastering
Expect 10% travel

What You'll Need

3+ years’ work experience in customer service
Experience in automotive repair
Graduation from high school or equivalent
Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats.
Valid driver’s license required.
Factory training programs through OEMs are a plus.
Ability to think outside the box and find creative solutions to complex problems
Understanding of vehicle systems and their interactions is a plus
Ability to travel as required
A creative curiosity, collaborative work ethic, hardworking enthusiasm
Excellent communication skills and team working tendencies

Rev up your career with our electrifying compensation and benefits package! At Harbinger Motors, we understand that your skills, experience, and expertise are as unique as our cutting-edge electric vehicles. That's why we tailor our offers to suit your individual profile, considering your years of experience, specialized knowledge, and market demands.

In addition to a competitive base salary, our perks charge ahead of the competition:

100% Comprehensive Health Coverage: You and your loved ones are covered with top-tier medical, dental, and vision insurance.
Accelerate Your Wealth: As one of our first 100 employees, you'll have the opportunity to rev up your financial future with early-stage stock options.
Unleash Your Time: Take control of your work-life balance. Salaried teammates receive flexible PTO and the freedom to celebrate holidays and wellness days as you see fit.
Cruise into Vacations: Enjoy an exciting annual vacation stipend to help you recharge your batteries.
Fuel Your Day: Forget brown bag lunches; we've got you covered with paid lunches and dinners to keep you energized.

These are just a few of our benefits and perks, as we're constantly adjusting and adding more benefits to best serve our teammates. At Harbinger Motors, we don't just offer jobs; we provide the fuel for your career journey. Join us in shaping the future of sustainable transportation, where your hard work and dedication are always rewarded.

Get ready to drive your career forward with us!

California Pay Range

$70,000—$100,000 USD

Equal Opportunity

Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.

Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.

Harbinger Motors

Website: https://harbingermotors.com/

Headquarter Location: Gardena, California, United States

Employee Count: 51-100

Year Founded: 2021

IPO Status: Private

Last Funding Type: Series A

Industries: Automotive ⋅ Autonomous Vehicles ⋅ Delivery ⋅ Electric Vehicle

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