Responsibilities:

• Review and provide insights on metrics and Inquiry Management processes.  Deep understanding on SNOW and how metrics and calculations are done, reports and dashboards. 

• Build reports to provide visibility on the operations numbers, SLA, etc.  Strong knowledge on SNOW.

• Perform Data Analytics, strong data analytics drive and able to work with Management.

• Understand basics of systems programming to build customized reports for the business.​

• Create Global, Region, Country, Daily Reporting Dashboard (including Ad Hoc) to include all daily results.

• Translate the business needs into data requirements and documents when needed.

• Supports ad-hoc global reporting requests, support the operation on dashboards, metrics and reporting , numbers and SLAs for MORs presentations.

• Be a source of options and solution for management and propose report options, as expert.  Explore potential ideas and solutions for specific asks/needs. Open minded to asks that might seem very difficult or complex and search alternative solutions.

Qualifications:

• 5-8 years of relevant experience

• Experience with automated end-to-end sourcing tools

• Proficient in Microsoft Office

• Ability and experience working in a fast paced, high pressure environment

• Proven organization and time management skills

• Demonstrated problem-solving and decision-making skills

• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Core

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Job Family:

Operations Support

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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