Posted:
10/21/2024, 4:32:02 AM
Location(s):
Victoria, Australia ⋅ South Australia, Australia ⋅ Sydney, New South Wales, Australia ⋅ New South Wales, Australia ⋅ Northern Territory, Australia
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Hybrid
#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.
What You'll Do:
Serve as primary technical contact and augment our customer support teams
Onboard new Elite Enterprise customers to the CrowdStrike platform.
Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices focusing on Executive level interaction\
Lead efforts with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
Leads meetings with Product Leadership to ensure customer must-have features and impacting issues are addressed
Be the solution expert from the front lines of the SOC to the C-suite.
Research complex technical issues in a timely manner and follow up with recommendations and action plans.
Drive escalations with executive management and stakeholders
Lead cross-functional groups to achieve resolution for any escalated issues.
Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues
Create knowledge content and systems to capture new learning for reuse throughout the company and user base.
Lead technical communications within the team to share best practices and learn about new technologies and complimentary security applications.
Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory
Conduct and lead quarterly onsite briefings with customers and executive staff.
Participate in corporate mentorship program.
What You’ll Need:
Bachelor’s Degree or 10 years equivalent experience
Industry recognized security certification
Completed all required learning tracks
Experience working with all supported operating systems
Knowledge of enterprise web technologies, security and cutting-edge
Infrastructures
Network infrastructure experience
Security Operations Center working knowledge experience
Excellent customer service skills and ability to quickly establish technical credibility with customers
Excellent communication skills, written and verbal with the ability to effectively communicate at all levels.
Experience working independently to determine methods and procedures on new assignments
Demonstrable problem-solving skills
Collaborative attitude
Ability to travel up to 25%
Commitment to customer success
Bonus Points:
Master’s Degree in related field
CISSP or ITIL Certification
10+ years of Technical Account Management
Deep expertise in Windows, Linux and Mac platforms
Python Scripting and RestAPI experience
#LI-NR1
#LI-Remote
Benefits of Working at CrowdStrike:
Remote-first culture
Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
Competitive vacation and flexible working arrangements
Physical and mental wellness programs
Paid parental leave, including adoption
A variety of professional development and mentorship opportunities
Access to CrowdStrike University, LinkedIn Learning and Jhanna
Offices with stocked kitchens when you need to fuel innovation and collaboration
Birthday time-off in your local country
Work with people who are passionate in our mission and Great Place to Work certified across the globe
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Website: https://www.crowdstrike.com/
Headquarter Location: Sunnyvale, California, United States
Employee Count: 5001-10000
Year Founded: 2011
IPO Status: Public
Last Funding Type: Post-IPO Equity
Industries: Artificial Intelligence (AI) ⋅ Cloud Data Services ⋅ Cloud Security ⋅ Cyber Security ⋅ Network Security