Posted:
9/8/2025, 6:37:08 AM
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
DevOps & Infrastructure ⋅ Software Engineering
Workplace Type:
Remote
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today!
OVERVIEW:
Job Responsibilities:
Incident Management
Provide basic level 2 technical support for incidents escalated by TechOps.
Basic understanding of incident management practices including detection, response, communication, resolution, and post-mortem analysis.
Document incident details, including triage findings, business impact, and service restoration steps within the incident record.
Collaborates with team to resolve common application, infrastructure, security, or performance issues.
Adhere to any defined service level agreements, indicators, or objectives to maximize service availability.
Software Engineering
Responsible for deployment of minor software patches, application bug fixes, and enhancements.
Basic understanding of coding languages such as Ruby or Python.
Basic understanding and experience deploying CI/CD pipeline tools such as Git, Jira, Gitlab, or Jenkins.
Assist in the management and deployment of applications on cloud platforms like Azure or Google Cloud.
Adhere to best practices for cloud security, cost management, and performance optimization.
Demonstrate a working knowledge of SQL and database management.
Exercise a familiarity with container orchestration tools such as Docker and Kubernetes.
Automation, Integration, and Continuous Improvement
Identify automation opportunities as part of the continuous improvement process.
Use tools like Puppet or Ansible to manage integrations and streamline workloads to reduce manual effort.
Write scripts using languages like Python, Bash, or Powershell to automate repetitive tasks.
Translate loosely defined requirements into technical and functional solutions.
Identify cost reduction and efficiencies through incident mitigation and performance engineering.
Observability
Setup, configure, and maintain system alerts using tools such as Prometheus, Grafana, and Instana.
Implement logging solutions using ELK stack or similar tools to ensure proper logging management.
Utilize monitoring tools and metrics to collect and analyze application health to detect issues that could impact performance.
Partner with L1 operational teams to identify erroneous, ambiguous, or false-positive alerts and implement corrective actions.
Performance & Change Management
Assist with routine maintenance activities.
Identify and address system performance issues by troubleshooting problems and adjusting existing hardware or software configurations.
Use version control systems like Git to manage code changes and collaborate with other team members.
Ensure that all infrastructure and configuration changes are tracked and versioned.
Ongoing Learning & Development
Identify and assist with training and development of L1 and L2 teammates.
Create detailed documentation of system configurations, processes, and procedures for system troubleshooting and resolution.
Document troubleshooting steps and solutions for the benefit of L1 teammates.
Metrics & Reporting
Understand existing dashboard, metrics, and reporting. Analyze data to improve service.
Perform trend analysis to identify patterns and predict potential issues.
Understand and assist with creation of reports (daily, weekly, monthly) on system performance, uptime, and incidents.
QUALIFICATIONS:
Associate Degree or Higher
Technical School diploma/Certification
1-2 years of experience working in technical support
At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments.
To ensure a smooth and secure experience, please note the following:
If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!
#LI-CB1
Targeted Pay Range: $54,600.00 - $90,900.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.Website: https://findly.com/
Headquarter Location: San Francisco, California, United States
Employee Count: 501-1000
Year Founded: 2009
IPO Status: Private
Industries: Consulting ⋅ Human Resources ⋅ Professional Services