At Accenture, we believe in technology as the engine for the total reinvention of the company. We work with the leading platforms and partners in the market to drive our clients' businesses through digitalization, AI, and data. If you want to be part of a Great Place To Work® and join a team of over 740,000 professionals worldwide, keep reading:

The Global Service Desk is responsible to ensure that regional Service Desk in each country are receiving the appropriate assistance for the tickets they escalate and, ultimately, ensuring that the end user receives a quick and professional IT service.

The location of the candidate will be preferably in Málaga or Sevilla (but we are open to considerate other location inside Spain)

Principal Tasks

·       Attention to IT users through telephone, mail and web channels

·       Resolution of incidents and user requests

·       Collaboration on problems and changes

·       Using ITSM tools for registration, prioritization, resolution and escalation of tickets following ITIL processes.

The candidate will be work from one of each locations: Galicia, Cantabria, Asturias, Castilla León, Castilla La Macha, Andalucía, Extremadura, Comunidad Valenciana or Murcia

#LI-EU

Requirements

·       Languages required: Dutch & English (both required)

·       Customer service skills

·       Capacity for teamwork

Valued:

• Knowledge of ITSM tools, Active Directory, O365, remote connection tools with the user station

• Spanish Language

At Accenture, a company recognized as a Great Place To Work®, we are committed to a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection to work with our teams and clients. A connection that enables us to uphold our culture of inclusion and diversity and to be, according to Refinitiv, the most diverse company in the world.

Additionally, we offer you other benefits such as:

• Medical insurance & Life Insurance

• Medical service and wellness programs

• Flexible compensation program and stock purchase

• Flexibility programs (schedules, days off, vacations...)

• Individualized training itinerary

• Sustainability programs and Accenture Foundation

• Employee network for diversity

• Other benefits: Bankinter office with special conditions and profit sharing"

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

Igualdad de Oportunidades en el Empleo    

                                                              
Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, grado de discapacidad, estado de veterano, orientación sexual, identidad o expresión de género, información genética, estado civil, estado de ciudadanía o cualquier otro motivo o circunstancias protegidas por las leyes federales, estatales o locales.