(Senior) Digital and Multi-Channel Engagement Manager – Abbott Pharmaceutical

Posted:
3/23/2025, 5:00:00 PM

Location(s):
Ho Chi Minh City, Ho Chi Minh City, Vietnam ⋅ Ho Chi Minh City, Vietnam

Experience Level(s):
Senior

Field(s):
Growth & Marketing

     

JOB DESCRIPTION:

ROLES & RESPONSIBILITIES

1. Main purpose of roles:

  • This role is designed as a center of excellence to collaborate with stakeholders including Marketing, Sales, Medical and provide them guidance on executional excellence of multiple workstreams including digitally-driven marketing (above the line and below the line media) and multi-channel engagement to ultimately drive meaningful interaction and engagement with Healthcare Professionals and patients. This is a B2B and B2C role.
  • The job holder is expected to possess combination of strategic level with insightful understanding of brand plan and ability to translate this understanding into precise execution

2. Main responsibilities:

Multichannel Engagement (MCE): 40%

  • Lead multi-channel HCP marketing strategy/actions plan and launch new tools and transformation programs to ensure growth of customer interactions.
  • Ensure global MCE framework is adapted. Build tracking, analysis and insights to improve MCE. Working closely with cross-functional teams and regional teams to ensure action plans are well implemented
  • Deploy key global program in beyond-the-pill service (a:care). Ensure country key objectives regarding KPIs are met, platforms developed, analysis, content implemented.

Digital Marketing (Consumer/Patient): 40%

  • Develop digital performance strategies aligned to Brand Plan
  • Drive consumer integration communication strategies for key consumer brands. Ensure consumer brands digital assets and Abbott branding identity.
  • Implement external communications project as assigned by line manager.
  • Monitor execution and implementation of the brand plans. Drive best practice across brands. Ensure analysis, reporting,  alignment with cross-functional and regional/global teams
  • Drive improved processes for greater business impact and efficiency of spend
  • Drive culture and practice of campaign optimization and campaign performance management 

Event Management: 20%

  • Coordinate with Marketing, Sales and Medical for full year event plan
  • Provide proper planning, risk management and revise event planning calendar on quarterly basis
  • Allocate resources, collaborate with relevant functions/stakeholders for event execution as per plan, budget while strictly follow standard process, way of working, executional guidelines of office of ethic and compliance (OEC)

MINIMUM BACKGROUND/ EXPERIENCE REQUIRED

Work Experience:

  • Minimum of 8-10 years’ experience in performance Digital Marketing/Brand management in a regulated industry (healthcare or pharma preferred, but not required)
  • Experience in digital transformation of sales and marketing
  • Experience as people leader, with at least more than 3 direct reports people management

Professional Skill:

  • Strong digital knowledge with high business sense to drive for results.
  • Strong change management skills
  • Ability to adapt MCE/Digital knowledge into different categories with regulatory barriers and build a selective but highly impactful mix.
  • Proven success in brand building; brand strategy; consumer integrated marketing communications
  • Ability to lead, convince, change and inspire field-force for implementation of marketing programs
  • Strong collaboration with key internal functions in development and tracking implementation of marketing programs (field-force leadership, Area Mkt., MA, RA, GA, Training, Comex)
  • Exceptional speaking/written communications skills
  • Strong project management and reporting/insights sharing skills

Behavior/ Leadership Skill:

  • Excellent interpersonal and collaboration skills.
  • Agile adaptive mindset and way of working
  • Strong results-oriented attitude
  • Self-starter, with bias for continuous improvement
  • Apply Abbott Capabilities Framework.

Language Skill:

  • Advanced written and spoken English proficiency
  • Vietnamese

Computer Skill:

  • Able to utilize MS computer programs such as notes, excel and PowerPoint to compile, build, analyses and consolidate data.

MINIMUM EDUCATION REQUIRED

  • University/ Post University degree in Business or Marketing
  • MBA is strongly preferred.

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Product Management

     

DIVISION:

EPD Established Pharma

        

LOCATION:

Vietnam > Ho Chi Minh City : Me Linh Point Tower

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Not specified

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     

     

     

Abbott

Website: https://abbott.com/

Headquarter Location: Illinois City, Illinois, United States

Employee Count: 1001-5000

Year Founded: 1944

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Biotechnology ⋅ Emergency Medicine ⋅ Genetics ⋅ Health Care ⋅ Health Diagnostics ⋅ Manufacturing ⋅ Medical ⋅ Medical Device ⋅ Nutrition ⋅ Pharmaceutical