Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. 

Why Join Us? 

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. 

Supervisor, Hotel Partner Operations

Are you a proactive leader with a passion for customer satisfaction and operational excellence? Expedia Group is seeking dynamic individuals to join our Hotel Partner Operations contact center team. If you thrive in a fast-paced environment, are solution-driven, and value continuous learning and development, we'd love to have you as part of our team.

At Hotel Partner Operations, we provide critical support, training, and guidance to our valued property partners and internal sales teams. With over 35 global locations, our mission is clear: delivering first-time resolutions quickly and efficiently, while driving partner success. We value learning and development and invest in our groups to provide an extraordinary environment for growth and the ability to pursue your career dreams.

As a Supervisor, you will play a pivotal role in guiding your team through open communication, setting clear goals, and driving collaboration with other departments. Your leadership will ensure high-quality service and content for our partners, enabling them to attract more travelers and thrive in a competitive market. You will also partner closely with market management and Expedia brands to provide both inbound and outbound support to our hotel and property partners.

Key Responsibilities:

• Lead and motivate your team to deliver tailored solutions for a variety of property types in a high-volume environment
• Supervise and monitor service level performance, identifying and resolving issues that impact the partner and customer experience
• Drive continuous process improvement and workflow optimization
• Provide ongoing training, career development, and skill enhancement for your team members
• Track and report on operational performance, and develop action plans to address areas for improvement
• Set the standard for service excellence by leading through example
• Communicate effectively with key stakeholders, keeping them informed of updates and challenges
• Encourage creative thinking and challenge existing processes to drive innovation and improve procedures

Who You Are:

• Fluent in English (additional language skills are a plus)
• University degree or equivalent 3-5 years of experience leading diverse teams, with a focus on operations or contact center environments
• Strong background in process development and improvement
• Proven track record in successfully managing team performance
• Exceptional communication and interpersonal skills
• Strong analytical abilities in trend analysis, forecasting, and performance management
• Capable of working independently with a positive, solutions-oriented mindset

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

#LI-RB6 

Accommodation requests 

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. 

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.