What you can expect

As the Executive Briefing Manager, you will deliver world-class experiences for Zoom’s customer stakeholders. You will work closely with account teams to create customized briefings focused on client business outcomes and initiatives. Role will report to Zoom's London office.

About the Team

At Zoom, we support a diverse range of customers and partners in bringing cutting-edge communication and collaboration solutions to their organizations. The Zoom Experience Center offers our customers and partners a chance to immerse themselves in our latest innovations and discover how Zoom can revolutionize their businesses. Our goal is to orchestrate strategic, collaborative, and customer-focused discussions and experiences that highlight what's possible with Zoom.

What we’re looking for

• Eight years of experience in a customer facing role

• Experience with presenting and storytelling

• Experience using negotiation and influencing skills to ensure our customers have the most effective EBC experience

• Experience with in person and hybrid executive briefings or events

• Experience working with SFDC and a Marketing CRM

• Demonstrate knowledge Zoom’s products

• Experience with conference room software

• Provide unique solutions and suggestions and be able to pivot when needed

• Maintain customer and stakeholder happiness — willing to go the extra mile to ensure a great experience

• Understand sales and customer success processes and challenges

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected].