Overview:

Leads aspects of Global Capital Markets F/X and payment servicing of institutional clients.  Supports senior account relationship managers reporting into a GCM Unit Manager. 

Primary Responsibilities:

• Understand the Foreign Exchange process and be familiar with processing payment in various currencies.

• Process new account setups, adjustments to existing accounts, transfers of ownership and/or formation of payments through data entry for Corporate Trust customers, ensuring timeliness and accuracy of all work.

• Respond to client requests by phone, service ticket and email which vary in complexity for resolution 

• Performs specific functional or operational tasks of advanced complexity transactions.

• Carries out tasks in a timely and controlled fashion.

• Adheres to policies and procedures for assigned functional tasks.

• Collaborates with management, internal partners, relationship management, and transaction management to ensure proper controls are in place for assigned functional group.

• Responsible for learning and understanding daily tasks, processes and controls for assigned functional group.

• Escalates and resolves issues that may arise within functional area in coordination with managers and other appropriate parties (i.e. RM, TM, sales)

• Shadows Relationship Managers or Transaction Managers for further career and knowledge development

• Serve as client point of contact per functional role; make recommendations for services to correct and/or enhance the client experience.  Resolve problems and respond to client requests in a timely manner.

• High level knowledge of and developed skillsets in functional capabilities (e.g., payments) for applicable products.

• Manage relationships with internal and external service partners and clients; assess issues requiring immediate attention in a timely manner and drive the resolution of identified issues through the normal course of business utilizing available resources. 

• Demonstrate an in-depth knowledge of corporate policies and procedures related to the administrative role.

• Provide and maintain appropriate levels of controls to minimize losses.

• Provide effective support, coaching and/or mentoring of any assigned team associates.

• Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the M&T Bank & WTNA brand.

• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

• Complete other related duties as assigned.

Scope of Responsibilities:

This position works under supervision and will provide support to less experienced personnel.  This position will be responsible for F/X and payments.  The Payments functional team is responsible for ensuring that GCM payments are processed accurately and in a timely manner.  A Payments CA (Client Administrator), is responsible for:

• Inputting payment details into applicable GCM systems (e.g., Total Cash, Correspondent Banks, LUNA, TranStar, LoanIQ)
• Establishing payment templates for transactions (e.g., ACH, checks, wires)
• Validating and authenticating wire instructions per governing documents
• Escalating identified payment issues to management

Education and Experience Required:

• Associate’s degree and a minimum of 3 years relevant experience or in lieu of a degree, a combined minimum of 5 years higher education and/or related work experience.
• Experienced in processing new account setups, adjustments to existing accounts, transfers of ownership and/or formation of payments through data entry for Corporate Trust customers
• Strong problem-solving skills
• Strong written and verbal communication skills
• Strong Customer Service skills
• Prior experience operating in a team environment
• Experience using pertinent word processing and spreadsheet software
• Willing to work a flexible schedule as needed

Education and Experience Preferred:

• Bachelor’s degree in Business, Finance or Accounting
• Understand the Foreign exchange process and be familiar with processing payment in various currencies
• Ability to work under time constraints
• Online application support experience
• Knowledge of Bank systems
• Knowledge of Bank culture
• Detail-oriented

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $27.24 - $45.40 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location:

Wilmington, Delaware, United States of America