Posted:
10/21/2024, 3:57:19 AM
Location(s):
England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Medical, Clinical & Veterinary
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Assistant
Salary: £26,353 per annum
Location: Village Vet, St Johns Wood
Job Type: Permanent, Full-time
Hours: 42 hours a week, Monday to Friday and 1 in 3 Saturdays.
An opportunity has arisen to join our team at our Village Vet team as a Client Care Assistant.
You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.
We pride ourselves on providing the best standard of care to both our long standing and new clients, always ensuring we are personal, professional, and empathetic.
Our front of house teams are the face and voice of our business therefore this role is extremely valued within the team.
This role is fast-paced, friendly and fun with no working day the same.
Your role and responsibilities
Liaising with clients and the clinical team to ensure effective customer service
Completing various administration duties for the clinical team and the business
Promoting our fantastic Healthcare Plan
Meeting and greeting clients with an effortless smile
Booking appointments & diary management
Managing telephone and email enquiries
Taking payment for services and products
Managing cash, stock and client accounts
Opening and closing the practice
Key Skills and Experience
Must have experience in a Reception or customer service role
Must be confident, committed and able to work well under pressure with exceptional organisational skills.
IT skills – confident in the use of Word, Excel and Outlook as a minimum
Excellent telephone and face-to-face communication skills
Benefits
5 weeks holiday + bank holidays + Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eye care voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About us
We are a well-established, Royal College of Veterinary Surgeons (RCVS) accredited, small animal primary care practice that covers the locations of London, Hertfordshire, and Cambridgeshire.
Alongside all our primary care services we also have four 24-hour continuous care hospitals made up of our highly certified specialists and general practice staff to ensure the highest form of veterinary care for the benefits of pets and clients alike.
To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley on katie[email protected]
Salary Value: £26,353 per annum;
We are proud to be Linnaeus, part of Mars.
Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.
Why Linnaeus?
- We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets
- We lead on sustainability and collectively drive positive change for people, pets and the planet
- We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion
- We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]
Website: https://linnaeusgroup.co.uk/
Headquarter Location: Solihull, Solihull, United Kingdom
Employee Count: 1001-5000
Year Founded: 2014
IPO Status: Private
Industries: Health Care ⋅ Veterinary