To do this successfully you will:

• Identify and investigate incidents, providing assistance and coordination through to the rectification and closure. This includes working with the business to identify the root cause, obtain complete and accurate data extracts, and source legal advice where required.
• Support the management of risk and audit issues identified, ensuring all quality root cause analysis is conducted and corrective action is taken to improve the customer experience.
• Develop strong relationships with key stakeholders across the Health Insurance business unit.
• Identify and address gaps in business knowledge of risk and compliance frameworks.
• Support the Health Insurance risk function to ensure customer obligations are met through effective processes, procedures, controls and reporting.  
• Support appropriate frameworks and controls, to ensure the Health Insurance business unit operates within the enterprise risk appetite and complies with required standards and regulations.
• Support in the delivery of Risk and Compliance plans for the Health Insurance business unit.
• Provide support to understand and mitigate the risks of change from projects and other initiatives (Risk in Change).

• Work closely with the Health business teams which is an end to end business entity, Enterprise Risk & Compliance (Line 2 Risk), as well as external partners of our direct to consumer products and outsourced service providers

Successful applications will demonstrate:

• Experience in financial services in audit, risk or compliance function, preferably in health, life or general insurance environment.
• Experience in driving a customer and risk focused culture and delivering shared value outcomes for customers, partners and the enterprise. 
• A proven track record of identifying, managing and mitigating risks in an operational environment, achieving business delivery outcomes and exceptional customer service.
• Robust knowledge of risk and compliance frameworks, methodologies and approaches.
• Sound influencing skills required to engage with stakeholders at various levels of the organisation.
• The ability to effectively prioritise and execute tasks in a high-pressure environment including demonstrated experience in coordinating input from a number of contributors.
• Growth mindset: leans into challenges and persists in the face of obstacles; admits mistakes and take accountability; accepts constructive feedback and committed to personal growth
• A strong understanding of health insurance products, distribution models, and relative Regulatory requirements and Codes of Practice.

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping millions of Australians and make a difference to someone’s life everyday

• Access additional leave days a year to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. 

Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

If you want to be part of an organisation that helps people live better every single day, apply via the link prior to Monday, 9th February 2026.