We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Why you’ll love working here

Ready to be a future leader of tomorrow? We have just the opportunity for you! Step into your potential with our exciting New Graduate opportunities where you’ll be empowered to make progress for yourself, our colleagues, and our customers around the globe! Join a supportive team and experience a values-first culture where your career development and wellbeing are just as important as the impact you’ll make on the job.

 

Program Overview

·         The GWAM Ops grad program supports 8 different business units under the Operations umbrella, with locations in Toronto, Waterloo, Halifax, and Montreal.

·         The GWAM Operations organization is comprised of several business units. Depending on aspiration and fit of successful candidates, you may be placed in either of the following organizations:  1. Performance Measurement and Analytics – Adding value to investment process by delivering timely, consistent, and high-quality performance measurement, attribution, and analytics services 2. Middle Office Operations – Providing daily support to our Fund Managers and Traders as well as interaction with our Institutional Clients throughout the end-to-end operations lifecycle from onboarding, cash, and trade support to client interactions.

·         Other business units may be hiring subject to availability.

·         Comprehensive training program that focuses on three key, foundational areas: Customer Experience, Data Analytics, and Continuous Improvement.

·         Professional development events that focus on building soft skills, networking, and mentorship.

·         A community of new graduates working in GWAM operations from across locations, all willing to learn and connect with each other.

 

How you’ll make an impact

·         Utilize analytical skills and critical thinking to ask questions, understand business drivers and needs, and bring order and precision to scope and requirements on initiatives.

·         Capitalize on ability to build and foster positive, effective relationships to strengthen partnerships with key stakeholders.

·         Apply the training and knowledge gained appropriately – data mining, analysis and visualization, process assessment, root cause assessment, prioritization, presentations of your analysis, customer needs and NPS.

·         Deliver documented solution requirements and propose solutions in a clear and concise manner.

·         Lead meetings and present information using strong communication skills to all levels within the organization.

·         Articulate and prepare our business partners for changes that are introduced.

·         Propose business decisions that drive results and solve customer problems.

·         Day to day activities, depending on the team, could consist of valuation oversight, trade processing and reconciliation, risk oversight, vendor management, tax compliance, security lending, financial reporting, client on boarding, shareholder record keeping, data management, creation of dashboards etc.

 

What you’ll bring to the team

·         Graduating in Spring 2025 from an accredited university with a degree in Business Administration, Computer Science, or related Discipline.

·         Strategic thinker

·         Customer centric focus

·         Analytical - enjoy working with data and solving problems.

·         Curiosity and willingness to learn.

·         Strong work ethic with a proactive, flexible attitude and a desire to pitch in wherever needed.

·         Strong time management, planning, and communication skills

·         Ability to create and maintain relationships with various stakeholders; collaborative team player.

·         Understanding of financial services industry, and wealth and asset management.

 

Application Instructions:

·         Please submit a resume, and most recent transcript (unofficial transcripts are accepted). 

Vous aimerez travailler ici. Voici pourquoi.

Vous voulez devenir un futur leader? Nous vous en offrons la possibilité! Exploitez pleinement vos capacités grâce à nos excellentes occasions de carrière pour les nouveaux diplômés qui vous permettront de progresser pour vous-même, nos collègues et nos clients partout dans le monde! Joignez-vous à une équipe qui vous soutient et faites l’expérience d’une culture axée sur les valeurs, dans laquelle votre perfectionnement professionnel et votre bien-être sont tout aussi importants que l’incidence que vous aurez au travail.

 

Aperçu du programme

·         Le programme des diplômés du service Exploitation de GPAM épaule huit unités administratives à Toronto, Waterloo, Halifax et Montréal.

·         Le service Exploitation de GPAM est formé de plusieurs unités administratives. En fonction des aspirations et des aptitudes des candidats retenus, vous pourriez faire partie de l’une des unités suivantes :  1. Mesure du rendement et analyse – Ajouter de la valeur au processus de placement en offrant des services de mesure du rendement, d’attribution et d’analyse cohérents, de qualité supérieure et opportuns.  2. Activités intermédiaires – Fournir un soutien quotidien aux gestionnaires de fonds et négociateurs et interagir avec les clients institutionnels tout au long du cycle des opérations depuis l’accueil, la gestion de la trésorerie et le soutien aux transactions des clients.

·         D’autres unités administratives pourraient recruter en fonction des disponibilités.

·         Programme de formation complet axé sur trois aspects fondamentaux clés : l’expérience client, l’analyse des données et l’amélioration continue.

·         Activités de perfectionnement professionnel axées sur l’acquisition de compétences non techniques, le réseautage et le mentorat.

·         Communauté de nouveaux diplômés qui travaillent pour le service Exploitation de GPAM dans tous les bureaux et qui sont tous prêts à apprendre et à communiquer entre eux.

 

Nature de votre contribution

·         Mettre à profit vos aptitudes analytiques et votre esprit critique pour poser des questions et comprendre les facteurs qui orientent les activités et les besoins, apporter de l’ordre et de la précision à la portée et aux exigences relatives aux initiatives.

·         Tirer profit de votre capacité de bâtir et de favoriser des relations positives et efficaces pour renforcer les partenariats avec les principales parties prenantes.

·         Appliquer la formation et les connaissances acquises de manière appropriée : exploration, analyse et visualisation des données, évaluation des processus, évaluation des causes fondamentales, établissement de priorités, présentations d’analyses, des besoins des clients et du Net Promoter Score.

·         Fournir des exigences documentées en matière de solutions et proposer des solutions de manière claire et concise.

·         Diriger des réunions et présenter l’information à tous les échelons de l’organisation en faisant appel à de solides aptitudes pour la communication.

·         Expliquer les changements qui seront apportés et préparer nos partenaires commerciaux à ces changements.

·         Proposer des décisions d’affaires qui favorisent les résultats et permettent de résoudre les problèmes de la clientèle.

·         En fonction de l’équipe, les activités quotidiennes pourraient comprendre la surveillance des évaluations, le traitement des opérations et le rapprochement, la surveillance des risques, la gestion des fournisseurs, le respect des règles fiscales, les prêts de titres, l’information financière, l’intégration des clients, la tenue des dossiers des actionnaires, la gestion des données et la création de tableaux de bord.

 

Ce que vous apporterez à l’équipe

·         Diplôme en administration des affaires, en informatique ou dans une discipline connexe obtenu au printemps 2025 d’une université accréditée.

·         Raisonnement stratégique

·         Orientation client

·         Esprit d’analyse : vous aimez travailler avec les données et résoudre des problèmes.

·         Curiosité et volonté d’apprendre

·         Solide éthique de travail, attitude proactive et souple et désir d’intervenir au besoin

·         Excellentes aptitudes pour la gestion du temps, la planification et la communication

·         Capacité de créer et d’entretenir des relations avec diverses parties prenantes; esprit d’équipe et de collaboration

·         Compréhension du secteur des services financiers et de la gestion de patrimoine et d’actifs

 

Instructions pour soumettre une demande

·         Veuillez soumettre un CV et votre relevé de notes le plus récent (les relevés de notes non officiels sont acceptés). 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

The annual base salary for this role is listed below.

Montreal, Quebec

Salary range is expected to be between

$43,800.00 CAD - $73,000.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.