At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Responsible for determining the validity and authorising settlement of individual life insurance claims

Claims Process / Assessment 60%

• Accurately process/assess all claims types in adherence to company guideline and quality standard.
• Review and approve cases that is within the claims authority granted including cases that exceeded subordinate’s authority.
• Document claims assessments comprehensively, ensuring transparency and clarity in decision making.
• Ensure team is meeting individual quality, turnaround time and productivity benchmark.
• Shows keenness to develop technical competency by extending claims  scope handle or authority limits.
• Maintain a good personal record of training in line with the training framework of the Company.
• Demonstrate excellent customer centric mindset  through highly engaged culture.
• Assist to guide new joiners on claims processing rules and products knowledge including Review and Feedback for On-The-Job training cases.
• Assist to conduct regular claims review in claims performance to ensure claims principles/authorities are adhered to. Review claims decision making process to identify areas of claims risk management concerns for further improvements.

Team Management Functions 30%

• Support the Manager in managing day-to-day operations of the department inclusive of team capacity planning, resources management, SOP/guideline update, reports on team’s performance & etc.
• Conduct regular performance review of team members, identify areas for improvement, and implement  solutions to optimize productivity efficiency.
• Foster a positive and collaborative team culture, encourage innovation and continuous improvement.

Other Miscellaneous Tasks 10%

• Perform other responsibilities and duties periodically assigned by supervisor / manager in order to meet business requirements.
• Participate in departmental/organizational activities, programs and other tasks required.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.