The Issues Management associate manager will help develop systems, processes, assets and tools that will be used by the team for the purpose of risk mitigation of brand reputation issues.  The candidate will also support the planning, governance and management of select projects and responsibilities handled by the Issues Management team.

As part of the Issues Management team this role will report to the Managing Director Issues Management Lead, which is a function within Corporate Communications Strategy and Insights. This role will work cross-functionally in a highly matrixed environment with a diverse team of innovative team marketing and communications teams focused on the following areas: Global brand management and advertising; global events and sponsorships; people engagement; marketing research; media and industry analyst relations; corporate and financial communications; digital marketing; recruitment marketing; portfolio/client-centric marketing; and industry, service line and geographic marketing campaigns.

The role will work closely with the members of the Issues Management team, government relations, PE, GAP, HR, Legal, and occasionally with business/client teams.  The candidate will also work closely and in a well-coordinated fashion with other Corporate Communications teams to evaluate best practices, tools and processes that may be applicable for the betterment of the Issues Management function.  The candidate will also help determine communications approaches powered by consistent, disciplined messaging for key channels.  Finally, the candidate support other Issues leads for developing and updating corporate communications messaging for key topics of major interest to the company.

The ideal candidate is a proactive, highly motivated, experienced communications professional with proven experience relating to digital and mainstream media.  The candidate will be familiar with the design and development of strategies and products for monitoring, reporting and escalating media and social media coverage in a industrialized setting.  They will be detail-oriented, a proactive team player and a leader who possesses exemplary judgment, impeccable writing skills and an ability to turn abstract and complicated issues into simple and powerful narratives.

Critical requirements include:

• Broad based business acumen and ability to quickly grasp Accenture’s business strategy. global perspective and understanding of business marketplace; quick thinking with an inquisitive nature and desire to learn about economic and business drives, the technology ecosystem and all aspects of Accenture’s business.

• Proven, impeccable judgment, particularly in high intensity situations Able to support and influence leaders at all levels of the organization through relationship building and executive-level presence.

• Take point in orchestrating multiple projects and responsibilities, all with varied deadlines. Contribute strategic guidance into the team’s deliberations, and help create and edit various work products, including scenario plans, preparation of holding statements, talking points for internal and external stakeholders, and coordinate closely with peers in Accenture business lines, legal, HR, media relations and other corporate function departments.

• Play a lead role in coordinating Issues Management’s engagement in crisis management war room, as well as long-term, proactive brand and reputation protection and promotion efforts.

• Help manage internal work products and record-keeping.

• Demonstrated ability to provide strategic support and counsel.

• Expertise of the social media environment and its impact on the company’s brand

• Exceptionally detail oriented yet equally flexible and agile. Thrive with ambiguity.

• Proven ability to manage multiple tasks under high intensity/tight deadlines.

• Ability to be flexible and work analytically in a problem-solving environment. • Innovative/creative problem solving skills.

• Passion for executing deliverables and programs of the highest quality possible.

• Impeccable judgement – and exceptional communication (written and oral) and interpersonal skills

• Excellent negotiation, influence, mediation and conflict management skills. Specific responsibilities include: Anticipate and provide counsel to senior leaders and key stakeholders in the Americas on critical issues relevant to the Company.

• Work with media and senior industry analysts, and client executives and other stakeholders to help develop content and appropriate strategies and tactics to ensure the effective and timely responses needed to address external requests and needs, while adhering to the company’s Policies and established processes.

• If needed and appropriate, drive the development, writing and editing of news statements or releases, working with global media relations, client engagement

Basic Qualifications:

• Minimum 5 years of marketing and communication experience

Preferred Qualifications:

• Bachelor’s degree

• Broad based business acumen and ability to quickly grasp Accenture’s business strategy. Global perspective and understanding of business marketplace; quick thinking with an inquisitive nature and desire to learn about economic and business drives, the technology ecosystem, and all aspects of Accenture’s business.

• Proven, impeccable judgment, particularly in high intensity situations.

• Able to support and influence leaders at all levels of the organization through relationship building and executive-level presence.

• Take point in orchestrating multiple projects and responsibilities, all with varied deadlines.

• Contribute strategic guidance into the team’s deliberations, and help create and edit various work products, including scenario plans, preparation of holding statements, talking points for internal and external stakeholders, and coordinate closely with peers in Accenture business lines, legal, HR, media relations, and other corporate function departments.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.

The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.

It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location                                    Annual Salary Range

British Columbia/Ontario                $74,000 to $124,000

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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