Circa £32,292 (dependent on skills & experience)  
Permanent, Full-time, 37 hours per week. 

Location: Lincolnshire area - Hybrid with 2 days a week at Enterprise House. 

Anglian Water offers a flexible approach, this role provides you the flexibility to work from home and from an Anglian Water office  (for the first 2 - 4 weeks, training will be mainly in person at Enterprise House). 

Make every drop of your potential count. Join our team!     

Are you looking for a new challenge? Are you highly driven, love working with customers and want to develop your career in an area of the business that has a very exciting future due to the accelerated growth in the region? Then come and join us today as a Project Coordinator!   

A little bit about the role…  

This role has been created to support our independent water company (known as New Appointments and Variations or NAV) customers, within Development Services. You'll play a key role in delivering excellent customer service while providing vital administrative, billing and coordination support. 

Full training will be provided, but we're looking for someone who puts customers at the heart of everything they do. You'll be flexible, proactive and organised, with a positive approach, strong attention to detail and a passion for working collaboratively to achieve the best outcomes. 

The role will support the effective management of performance metrics, help reduce revenue risk and contribute to regional growth planning. Working closely with internal and external stakeholders, you'll ensure key systems and trackers are maintained, invoices are produced accurately and progress on new developments is communicated clearly and proactively. 

You'll gain valuable exposure to the full customer journey, from pre-development and delivery through to connection and ongoing support. This is an excellent opportunity for someone looking for a new challenge who enjoys a varied workload, thrives in a task-focused environment and is highly self-motivated. 

Here’s some more detail about what you’ll be doing…  

You'll be responsible for delivering professional customer service while supporting a range of administrative, billing and coordination activities. Full training will be provided, so don't be put off if you have limited knowledge of NAVs. If you're organised, customer-focused, detail-oriented and eager to learn, we'd love to hear from you. 

Key responsibilities include:  

• Championing customer service and building long-term relationships with customers across their end-to-end journey with us.  

• Producing and sending invoices, ensuring all NAV billing activities are kept up to date and any queries are answered/resolved promptly. 

• Keeping systems and trackers up to date with relevant and accurate information.  

• Helping to support customers with our internal processes, systems and general questions on progressing applications promptly and efficiently.  

• Coordinating and processing bulk supply and discharge agreements, including timely levels of service, tracker updates and overseeing the sign-off procedure internally.  

• Produce NAV pre-planning reports, liaising with other teams to ensure they are completed accurately and delivered within agreed service level standards. 

• Responding to customer queries to internal and external stakeholders, including the management of a central mailbox for NAVs.  

• Capturing key updates and levels of service information in development folders for internal and external audits.  

• Completion of served status letters to support our customers with regulatory process.  

• Supporting the wider business with general queries, ensuring timely responses. 

• Responding to Ofwat consultation and variation notices, updating our Asset Health, Regulation, Wholesale Service Centre teams, as well as our development folders during handover.  

• Supporting continuous improvement of NAV team outputs and process. 

Key requirements for success in this role include, but are not limited to: 

• Experience of providing outstanding customer service.  

• Strong organisation, time management and administrative skills.  

• Ability to multi-task in a fast-paced environment.   

• Ability to work to tight deadlines and manage your own workload.  

• Ability to work closely in a team, collaborate and build effective relationships.  

• A strong customer focus and ownership for looking after your customers.  

• A strong self-starter with ability to prioritise workloads.  

• Excellent attention to detail, maintaining high standards across all work. 

• Ability to adapt to customer requests, flex your approach to customers and identify opportunities for continuous improvement in our service. 

Your benefits will include:   

• Private healthcare 

• 25 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion   

• A flexible working culture   

• Competitive pension scheme – we double-match your contributions up to 7% 

• Life Assurance at 8x your salary   

• Personal Accident cover up to 5x your salary   

• Bonus Scheme  

• Flexible benefits to support your wellbeing and lifestyle   

• Paid time off when you’re physically and mentally unwell   

• An excellent Family Leave package – to help you support your family   

Inclusion at Anglian Water:   
 Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.       

Closing date: 17/06/26

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