Technical Product Specialist

Windsor, UK

The Product Technical Specialist will be required to triage requests and design technical solutions to the product, as well as develop tools to optimize tasks in a successful, standard and timely manner. The Product Technical Specialist will be responsible for any technical matter on the local product such as; development and troubleshooting, innovative review of technical content, release management,  automated tests to ensure that the solution satisfies customer requirements and is delivered and deployed in line with agreed deadlines. The Product Technical Specialist must be available to visit customer sites (e.g. hospitals/laboratories) and implementation partners for meetings and/or supporting other internal teams (e.g. implementation/services/support).

What’s in it for you?

• Great Bonus Scheme
• Private Medical Insurance
• Optional Enhanced Pension Scheme
• Perks and Savings on lifestyle activities
• Nuffield Health Discounts
• Gym Reimbursements (up to £600)
• Plus more!

Key Responsibilities

• Act as the technical authority for local product development across the customer lifecycle.
• Review proposals and contracts, define technical solutions, and estimate delivery effort.
• Lead and participate in technical workshops with customers and partners.
• Design, develop, test, and deliver integrations, reports, data migrations, and custom features.
• Support implementation, validation, Go-Live, and handover to Support teams.
• Provide third-line support and deliver enhancements through change control.
• Collaborate closely with Product, Project, Implementation, and Support teams to ensure on-time, high-quality delivery aligned to contractual commitments.

Experience Required

• Strong technical background in software development, data analysis, and solution design.
• Proficiency in web technologies (HTML, JavaScript), SQL, and database concepts.
• Proven ability to analyse complex problems and deliver effective technical solutions.
• Experience leading technical workshops, presentations, and customer-facing engagements.
• Ability to produce clear technical documentation and training materials.
• Strong communication, collaboration, and delivery skills in customer-focused environments.
• Experience working independently in ambiguous situations and delivering to deadlines.
• Experience with InterSystems TrakCare, healthcare systems and HIE standards.

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