Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar is seeking an Application Specialist to join our Underground Mining Technology team.

Based in Perth or Brisbane on an international FIFO roster, this role supports MineStar® Fleet and Command for Underground systems at Freeport Indonesia. Working closely with site personnel, you will provide technical support, troubleshooting, system optimisation and training to help maximise system performance and reliability.

This is an excellent opportunity for a technically capable professional looking to further their career in underground mining technology and autonomous operations with a global industry leader.

Following completion of your training program, responsibilities will include:

• Supporting the implementation, optimisation and ongoing performance of MineStar® Fleet and Command for Underground systems.
• Providing technical support and troubleshooting for hardware, software, network and communication system issues.
• Working closely with customer stakeholders to improve system utilisation, performance and reliability.
• Supporting Office Supervisors, Controllers, Technicians and site personnel in the day-to-day operation of MineStar® systems.
• Assisting with system installation, configuration, commissioning and upgrade activities.
• Monitoring, analysing and reporting on system performance, while identifying opportunities for improvement.
• Supporting quality assurance and quality control processes during deployments and system changes.
• Developing training materials, procedures and operational documentation.
• Delivering training and knowledge transfer to customer personnel and internal stakeholders.

To be successful in this role, you will have

• A degree in IT, Mining Engineering, Software Engineering or a related technical discipline together with experience supporting mining technology, operational technology (OT), fleet management systems or similar technical systems.
• The ability to obtain and maintain all visas, work permits and approvals required to work in Indonesia
• The ability to obtain all visas, work permits and approvals to work in Indonesia
• A sound understanding of computer networks, wireless communications and troubleshooting methodologies
• Strong analytical and problem-solving skills with the ability to identify and resolve technical issues in operational environments
• Effective communication and stakeholder engagement skills, with the ability to build strong working relationships with customers and site personnel
• Experience interpreting and analysing system performance data to support operational improvements
• Strong organisational skills, attention to detail and the ability to manage competing priorities.
• The ability to work independently while contributing effectively within a multidisciplinary team.
• A proactive approach to learning, continuous improvement and customer support

Compensation & Benefits
Competitive salary based on degree and professional industry working experience. 

The Total Rewards package includes:

• Competitive remuneration package
• Site, Shift and FIFO Allowances
• Attractive Bonus and Share options
• Career development with global prospects
• A strong commitment to safety and your wellbeing
• An inclusive workplace culture focused on quality, customer service and the environment
• A commitment to diversity and inclusion, equal opportunity, and equal outcome
• SMART spending APP
• The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Additional Information  

• FIFO roster
• A suitable candidate must be based in Australia and be able to obtain an Indonesian work visa to be considered for this role

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media 

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, Caterpillar offers many job opportunities which can be found through our employment website at www.Caterpillar.com/Careers.

This position requires working onsite five days a week.

 

Visa Sponsorship is not available for this position.

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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