Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are looking for a ServiceNow Developer with strong hands-on background in CSM, who now operates in a semi hands-off capacity—working on complex configurations, mentoring developers, and owning technical modules.

Roles & Responsibilities:
Solution Development
Configuration and customization within CSM.
Strong Integration experience
Design and review:
o Supplier onboarding workflows
o Risk assessment forms
o Compliance automation
Create reusable components & frameworks.
Technical Design & Development
Develop complex solutions using:
o Flow Designer
o Script Includes
o Business Rules
o Client Scripts
o IntegrationHub
Design data models aligned with supplier lifecycle processes.
Develop and maintain REST/SOAP integrations.
Code Quality & Mentorship
Perform peer code reviews.
Guide junior developers.
Enforce development best practices.
Automation & Optimization
Optimize SLO workflows for performance.
Reduce manual procurement processes.
Improve supplier data quality & validation.
Documentation & Governance
Maintain design documents.
Support release cycles.
Participate in CAB discussions.

Professional & Technical Skills:
Strong JavaScript & Glide API knowledge
Deep understanding of Supplier Lifecycle processes
Experience with:
o Vendor onboarding
o Risk scoring
o SLA automation
Knowledge of Service Portal / UI Builder

Additional Information:
ServiceNow Certified System Administrator
Certified Application Developer
ITIL v4 Foundation

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.