Discover a Career That Empowers You — Join HUB International!

At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people.

Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team.

As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation.

Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you.

Position:  Client Service Representative

Direction From:  Client Executive and Client Executive Assistant

Supervisor:  Operations Manager

Commercial Property and Casualty Insurance Agency is seeking to hire a highly motivated, detail-oriented individual, preferably with property and casualty insurance knowledge, who has a strong focus on career advancement and desires to become an integral member of the team.

No selling involved.

The Client Service Representative is a clerical position that interacts with and supports both agency clients and fellow associates through execution of the following:

• Process paperwork for new and renewal insurance coverage which can include endorsements, certificates of insurance, auto ID cards, and evidence of property insurance

• Promptly and effectively respond to client email and phone requests

• Create and update client information in the agency business system

• Support requests from internal associates for detailed information and reports

• Follow detailed processes to ensure accuracy of insurance documents and contracts

• Utilize the agency business system to follow up on critical tasks

Requirements:

• Previous experience in commercial property / casualty insurance desired.

• Must have or be able to obtain a PA Property and Casualty Producer license.

• Have an intermediate level of skill in Microsoft Excel®.

• Demonstrate excellent listening and communication skills

• Must be very detail oriented.

• Be able to evaluate and prioritize multiple projects/tasks while maintaining a high level of internal/external customer service.

• Can carry a project to a successful completion.

• Be able to successfully manage urgent matters.

• Be able to work in a collaborative, team-oriented environment, fostering empowerment and ownership for Service Beyond Expectations.

• Must have the drive and ability to grow professionally by earning/maintaining approved advanced learning accreditations/designations.

Work Environment:

• Working hours are 8:00 AM to 5:00 PM Monday through Friday. No weekends or holidays.

• Professional, modern office environment.

• We provide and pay for all necessary training, testing and licensing.

• Paid parking in Erie Parking Authority garage.

• Excellent compensation and benefit package.