Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Amazon Connect
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: We are looking for a detail-oriented and technically strong Sr. Analyst – AWS Connect Developer to support the development, testing, and optimization of contact center solutions using Amazon Connect. The ideal candidate should have hands-on experience with contact flows, AWS services integration, and a keen ability to troubleshoot and enhance customer experience in cloud telephony. Project Role Description - Project Role Description: Operates independently on assigned modules, contributes to technical delivery, collaborates with cross-functional teams, and supports junior team members when needed. Responsible for maintaining quality and performance of assigned contact flows and integrations, with support from the team lead. Roles & Responsibilities: • Build, test, and maintain Amazon Connect contact flows using Contact Flow Editor and Lambda. • Develop and update backend logic using AWS Lambda (Node.js or Python). • Integrate contact flows with Lex V2 bots, DynamoDB, S3, and third-party APIs. • Configure and test call recording, PCI redaction, whisper prompts, and queue hold features. • Troubleshoot and debug contact flow errors, latency issues, and Lambda timeouts. • Collaborate with QA, team leads, and stakeholders to ensure timely delivery of sprints. • Create and maintain technical documentation for flows and backend integrations. • Monitor CloudWatch logs for real-time analysis and performance improvements. Professional & Technical Skills: • 4 years minimum hands-on experience with Amazon Connect and AWS Lambda. • Proficiency in Node.js or Python development for Lambda functions. • Experience with Lex V2 bots, S3, CloudWatch, and DynamoDB. • Familiarity with REST APIs and contact flow logic. • Understanding of IAM roles, security policies, and contact center concepts. • Excellent problem-solving skills and attention to detail. • Ability to collaborate in a fast-paced Agile environment. • Strong written and verbal communication. • Eagerness to learn new technologies and grow within the team. - Mandatory Skills - AWS contact center, Amazon Connect flows, AWS Lambda, Node Js/Python, Dynamo DB, Github. - Good To Have Skills - AWS Lambda and Lex bots, Amazon Connect, Cloud Watch Logs, SQS, Event Bridge, familiarity with Dev ops Tool, Kinesis Additional Information: - 4–6 years with Minimum 4 year(s) of experience is required - Educational Qalification - Bachelor’s degree in Computer Science, IT, Engineering, or related field, or equivalent experience. - A 15 years full time education is required.

15 years full time education

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