Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

Revnera is seeking a Staff Technical Support Engineer with a love of problem-solving to join the Technical Support Department in Bengaluru.

Responsibilities / Qualifications:

• Create and update support cases/service requests.
• Provide support assistance on specific Revenera Software products.
• Help on medium to high level complexity support inquiries, including escalations.
• Provide timely responses and regular updates on support cases.
• Contribute to the knowledge base and actively use the existing documents in the resolution of support cases.
• Properly document support inquiries into the CRM system
• Help other team members.
• Work/collaborate closely with CSM/Engineering/PM/Sales to facilitate customer success.
• Proactively keep management informed of critical customer issues/concerns.

Qualifications, Education and Experience:

Required:

• Bachelor’s degree in computer science and 5+ years relevant work experience
• Programming experience in Java or C/C++
• Database experience/familiarity in SQL and/or Oracle
• Familiarity with Windows and Linux (or other UNIX-based operating systems) and related software
• Familiarity with working on AWS based or any cloud environments.
• Strong customer orientation and dedication
• Effective communication and people skills (work well individually and as part of a team)
• Fluent in verbal and written English
• Ability to manage multiple tasks.
• Enjoys problem solving and approaches them analytically and methodically.
• The ability to replicate a customer issue in-house after going through proper training.
• Eagerness to learn recent technologies/skills.

Desired:

• Programming experience in C# .NET and/or Java
• Database Administration experience in SQL and/or Oracle
• Experience providing technical support for Windows, Linux, and other UNIX operating systems and related software.
• Familiarity with developer software tools
• Good Windows administration skills
• Good Linux administration skills
• Good Mac OS X administration skills
• Salesforce Experience
• Understanding of any Revenera Software products