We are seeking a POS Systems Specialist to join our team and become the go-to expert in mastering the complexities of car wash point-of-sale (POS) systems. In this role, you’ll connect our products, customers, and internal teams to the complex world of POS systems, ensuring that every interaction adds value to our offerings and customer experience.

You’ll serve as a central knowledge base on POS-specific errors, architectures, and workflows, contributing your expertise to scope product expansions, assist with migrations, and enhance our overall capabilities. This is a critical role for someone passionate about problem-solving, documentation, and innovation in a fast-paced, collaborative environment.

What You’ll Be Doing

• Conduct in-depth research into various POS systems, documenting APIs, operational frameworks, and common issues
• Build and maintain strong relationships with POS partners, acting as the primary contact for troubleshooting and feature discussions

• Serve as the primary resource for both customer success and engineering teams on POS-related questions and issues
• Participate in customer and internal meetings to address technical questions and resolve POS challenges

• Create and update internal documentation to clearly explain the technical and conceptual aspects of POS systems
• Ensure that all teams have the knowledge and resources needed to work effectively with POS technologies
• Work closely with developers to bridge technical and non-technical domains, enhancing product quality and team efficiency
• Address network-related challenges impacting POS system performance, including diagnosing connectivity and latency issues
• Stay updated on the latest POS system technologies to drive continuous improvement and innovation
• Leverage POS knowledge to help scope and shape product expansions

What You’ll Need to Succeed

Must-Haves:

• Exceptional analytical and documentation skills, with the ability to communicate complex concepts clearly and effectively
• Strong problem-solving skills and a proactive approach to identifying and resolving issues
• Foundational IT knowledge and skills, applied to support and enhance POS system functionality

Nice-to-Haves:

• 2-3 years of experience in the car wash POS space
• Familiarity with APIs and system integration concepts
• Experience working with POS systems, particularly in industries with complex operational needs
• An interest in learning and adapting to emerging POS technologies and trends

Our Investment in You

• By joining as one of our early team members, there is enormous opportunity ahead for you to have an outsized impact and shape the future of Rinsed in this role
• Competitive salary and benefits including unlimited PTO, health / dental / vision insurance, and more
• Work closely with our founders and leadership team to drive strategy and execute key initiatives
• An incredible team with a great blend of hustle, productivity and fun

The estimated annual cash salary for this role is $120,000 - $145,000. This position is also eligible for incentive stock options, subject to the terms of applicable Rinsed plans. Rinsed provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as we factor in specific location when benchmarking compensation for most roles, (b) individual candidate skills and qualifications, and (c) individual candidate experience. We leverage current market data to determine compensation, and reserve the right to modify this information at any time, subject to applicable law.