Overview:

Responsible for attainment of sales goals (SLA & KPI) by region. Develops long-term sales strategies. Oversees the development of current manager, supervisor, sales representatives, senior sales representatives and engineers. Participates in strategic division initiatives. Ensures consistent member management practices across the inside sales department. Fosters cross-departmental teamwork and communication. Provides department -wide direction in support of the divisions long-term strategies. Ensures timely completion of all projects and responsibilities. The Sr. Operations Manager is an individual who is responsible for the management of multiple programs, ensuring that those programs achieve and exceed contractual goals.

Essential Duties and Responsibilities:

*Works with the GM, corporate/vendor stakeholders to develop and execute annual business plans.
* Assigns quarterly sales goals by territory.
* Communicates job responsibilities to staff.
* Develops quarterly plans for territory development.
* Presents quarterly business plans at team level.
* Manages 100% attainment of Sales KPIs, Marketing Budget and corporate special goals.
* Maintains excellent customer and vendor relationships.
* Interfaces with TM's and departmental Director to ensure cross-corporate teamwork.
* Oversees strategic projects for division growth.
* Provides sales with the tools needed, such as slippage reports, new Customers reports, leads, customer focuses, account activation reports, business contribution reports per rep, pipeline reports and the process to utilize them.
* Develops motivational strategies and TD Monthly/Quarterly sales promotions. Continues to work with PM and Vendors for sales promotions.
* Oversees Member Development activities, including quarterly one-on-one "feedback" meetings with all employees, quarterly service observations, and reward and recognition programs for top employees; also weekly 1:1 with supervisors, biweekly with seniors and monthly trainings hosted for leadership position in department.
* Sets up meetings with support departments and holds sales and staff meetings in order to improve communication within the department.
* Responds to escalated customer issues to ensure satisfactory resolution.
* Maintains strategic vendor relationships and helps schedule stakeholder visits to ensure exposure for department.
* Addresses escalated personnel issues prior to HR involvement. Ensures timely resolution of employee issues and consistent actions across regions.
* Acts as the primary liaison for relevant internal departments to ensure efficiency of operations. This includes but is not limited to IT, Telecom, Accounting, and other operations areas.
* Aligns technology solutions to business processes in accordance with corporate strategy. Conducts business process analyses, identifies opportunities to apply technologies to business processes through continuous improvement.
* Works effectively with IT in order to manage system changes and mitigate any risks presented. Drives change through new IT solutions.
* Develops and recommends short and long range strategic, divisional goals and objectives consistent with organization guidelines.
* Oversees management of all personnel activities including hiring, training and evaluating team member's performance to ensure high quality staffing, employee development and equitable administration of personnel programs.
* Develops constructive relationships with management of Support Departments by improving responsiveness and connections with support departments and involving each support department manager in one regional meeting per quarter.

*Leads any kind of organizational or market change that may impact department through a robust and effective communication strategy.

*Planning, developing, strategizing quarterly plans to execute on goals, budgets, KPIs
*Developing leadership team, supervisors, seniors, reps, engineers
*Executing communication strategy with stakeholders internal/external (including travel and visits)
*Daily cadence with team members (1:1s, side by sides, roundtables, huddles)

Other Duties & Responsibilities:
*Additional duties as assigned
*Meets attendance and punctuality standards

Experience:
*5 to 8 Years of relevant work experience.
*5 to 8 Years of experience directly managing / supervising employees.

Education & Certifications:
• Master's / Postgraduate Degree with Business/International Business/Marketing Field of Study preferred.
• Bachelor's Degree with Sales/Marketing/Business field of study required. 
• Other Education / Certifications: Sales Training/Certifications; Sandler Training; Salesforce training; MS Office apps advanced training

Required Knowledge, Skills & Abilities:
*Able to execute instructions and to request clarification when needed.
*Able to use a 10-key quickly and accurately.
*Possesses basic clerical and data entry skills.
*Possesses strong data entry skills.
*Able to perform basic mathematical calculations.
*Able to recognize and attend to important details with accuracy and efficiency.
*Able to communicate clearly and convey necessary information.
*Able to converse and write effectively in English and Spanish.
*Able to create and conduct formal presentations.
*Able to interact effectively with all levels of management.
*Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
*Possesses strong multi-cultural interpersonal skills.
*Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
*Possesses strong organizational and time management skills, driving tasks to completion.
*Able to constructively work under stress and pressure when faced with high workloads and deadlines.
*Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
*Able to work independently with minimum supervision.
*Able to maintain confidentiality of sensitive information
*Able to build solid, effective working relationships with others.
*Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
*Able to quickly learn new systems and technology.
*Able to use relevant computer system applications at an intermediate level.

Working Conditions:
*Classroom environment.
*Occasional non-standard work hours or overtime as business requires.
*Consistent non-standard work or overtime as business requires.
*May be located at the Clearwater corporate office or at the reseller location.
*On-call availability required as necessary.
*Professional, office environment.
• Some travel required.

Key Skills

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

#DNS

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.