Posted:
8/26/2024, 7:54:47 AM
Location(s):
Gold Coast City, Queensland, Australia ⋅ Queensland, Australia
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Sales & Account Management
Job Summary
Connect with Telstra
We’re all about helping our customers connect faster, better and smarter. And that’s where you come in, to help us realise our purpose to build a connected future so everyone can thrive.
Focus of the Role
A taste of what the role entails:
As an Account Manager, you apply your excellent relationship building and organisational skills to deliver the following responsibilities:
Your key responsibilities include:
Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and achieve revenue and sales objectives for the defined portfolio.
Contribute to implementing the segment and portfolio strategy (including outbound campaigns) in order to support the retention and growth of customer portfolios.
Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries and escalating complaints and leads to more experienced team members as required, to ensure timely remediation and positive customer experiences.
Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
Meet individual and team sales and performance KPIs
Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions
Identify areas of improvement and actively embrace change and technology to better support our business customers
To be successful in this role, you must have:
Required Qualifications
Extensive Sales experience
Strong commercial and technical acumen
Excellent communication skills
Preferred Qualifications
Possess technical knowledge on Telstra systems
If you are passionate to succeed as part of an agile and experienced team, we welcome you to apply!
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We encourage applications from people of all abilities and backgrounds - including Aboriginal and Torres Strait Islander peoples, the LGBQTI+ community, linguistically diverse, and people living with disability. When you apply, you can choose to note the pronouns you use and /or any reasonable adjustments needed to take part equitably during the interview process.
www.telstra.com.au/careers/diversity-and-inclusion or email us at [email protected] noting your preferred method of contact.
Please Note: Before applying for internal vacancies, advise your 1-up manager of your intention to apply, regardless of the length of time you have been in your existing role. Generally, you should have been in your current role for at least 12 months (Band 2 – 4) / 18 months (Band 1) before moving internally, unless you have the approval from your current 1-up manager. Existing managers will support an employee moving internally, provided they meet the 12-month (Band 2 – 4) / 18-month (Band 1) minimum service in their current role.
See AskHR: https://askhr.inside.telstra.com/hc/en-us/articles/360020384038-Am-I-eligible-to-apply-for-internal-roles-
Website: https://telstra.com.au/
Headquarter Location: Bundoora, Victoria, Australia
Employee Count: 251-500
Year Founded: 2000
IPO Status: Public
Industries: Asset Management ⋅ Credit ⋅ Finance ⋅ Financial Services ⋅ FinTech ⋅ Personal Finance