Job Description:

• Support Services Department
• Casual opportunity!
• Friendly & supportive team

 
About the Role 
This exciting role is responsible for providing admin support and facilitating patient management to various clinical areas within SVHM, whilst covering vacancies within the current team. You will be involved in admitting and discharging patients, reception duties and delivering customer service of a high standard.
 

• Create patient records and complete all necessary information accurately and in line with current procedures

• Admit patients accurately and in a timely manner

• Maintain a high level of customer service by handling patient enquires via telephone and in person, in an efficient, professional, and caring manner

• Arrange appointments for patients as requested by clinical staff

The classification for this position will be HS1 - HS17 ($58,442 - $64,610 per annum pro rata)

Your Contribution

• Previous administration experience in a health setting

• Knowledge of medical terminology

• Knowledge of private health fund billing and public health funding

• Knowledge of Patient Administration Systems

• Strong communication skills, both written and verbal

• Ability to work independently in a multidisciplinary team

• Advanced computer skills, including Microsoft Office applications

• Excellent customer service skills

• A valid Nationally Coordinated Criminal history check, or willing to obtain

What We Offer

• A focus on wellbeing initiatives, with regular events and programs

• Confidential, solutions-focused employee counselling

• A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)

• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities

• Salary Packaging – Increase your take home pay!

• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks

• Discounts and Promotions always available through our Foundation

• Regular opportunities for professional development to assist you to reach your career goals

• Culture of continuous improvement

About the Team

St Vincent’s has an excellent opportunity for enthusiastic and energetic individuals to join the Environmental Services Team and work as a Patient Services Clerk on a casual basis. The expectation is that role would require availability to work Monday to Sunday and range in times from 6:30 am starts to 8:00 pm finishes. Positions are available for both the Fitzroy, East Melbourne and Kew sites.

Working at St Vincent’s

St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

• Please attach your resume and cover letter to your application

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities.  Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations

Closing Date:

24 March 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct