Knowledge AI Support Manager

Description -

Job Summary
• This role is responsible for ensuring the delivery of cost-effective and standardized IT solutions across multiple business entities as well as engaging in large-scale IT projects. The role actively participates in major IT initiatives, ensuring effective communication with stakeholders and integration of business and regional perspectives. The role initiates and cultivates relationships with influential decision-makers at the highest levels and key tactical leaders, advocating for IT best practices, and shaping strategic business planning with a pronounced IT influence. The role also provides mentorship to lower-level employees and ensures the realization of operational and strategic plans.

Responsibilities
• Identifies opportunities where IT can deliver cost-effective, standardized solutions to cater to the needs of multiple business, function, or geography entities.
• Leverages extensive domain-specific business acumen to propel engagement in large-scale IT undertakings.
• Participates in major IT projects, ensuring business and regional stakeholders are effectively communicated with and integrated.
• Initiates and nurtures relationships with influential decision-makers positioned at the highest levels of the business, function, geography, or organization, alongside key tactical leaders.
• Recognizes the demand for new IT processes and substantial enhancements to major IT processes and spearheads their development and implementation.
• Communicates project status to stakeholders, ensuring risks are identified and mitigation plans are in place.
• Advocates for the proliferation of best practices developed from interactions between businesses, functions, or geographies and other counterparts.
• Engages in strategic business planning where IT's influence is pronounced and shapes the overarching business strategies of customer organizations.
• Contributes innovative ideas and may lead large cross-functional teams, exercising independent judgment to solve unique and complex problems impacting the business
• Provides mentorship and guidance to lower-level employees, thus ensuring the realization of operational and strategic plans.

Education & Experience Recommended
• Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10+ years of work experience, preferably in IT projects, process improvement, or a related field.

Preferred Certifications
NA

Knowledge & Skills
• Agile Methodology
• Automation
• Business Analysis
• Business Process
• Business Requirements
• Business Systems Analysis
• Computer Science
• Data Analysis
• Finance
• Marketing
• Process Improvement
• Project Management
• Salesforce
• SAP Applications
• Scrum (Software Development)
• SQL (Programming Language)
• Systems Analysis
• Systems Development Life Cycle
• User Story
• Workflow Management

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts large functions and leads large, cross-division functional teams or projects.

Complexity
• Provides highly innovative solutions to complex problems within established policy.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

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Job -

Information Technology

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

25%

Relocation -

Not Specified

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement