Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Bachelor Degree

Summary: As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring world-class system performance. Roles & Responsibilities: - Provide service desk voice support to clients, accurately defining and interpreting issues to design and implement effective resolutions. - Manage service desk operations, ensuring world-class system performance and exceptional communication with clients. - Maintain deep product knowledge to effectively resolve client issues and provide ongoing support. - Collaborate with cross-functional teams to identify and implement process improvements, ensuring optimal service delivery. - Stay updated with the latest advancements in service desk management and technology, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Experience in service desk voice support and service desk management. - Good To Have Skills: Knowledge of cloud technology and application support. - Strong communication and interpersonal skills, with the ability to effectively interface with clients and cross-functional teams. - Excellent problem-solving and analytical skills, with the ability to interpret and resolve complex issues. - Experience in process improvement and project management. - Solid understanding of ITIL framework and service management principles. Additional Information: - The candidate should have a minimum of 2 years of experience in service desk management. - The ideal candidate will possess a strong educational background in information technology or a related field, along with a proven track record of delivering exceptional service desk support. - This position is based at our Gurugram office.

Bachelor Degree

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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