The Credit Maintenance Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to capture and record data on credit exposures, obligors and facilities in relevant credit systems in coordination with the Operations - Services team. The overall objective of this role is to lead data quality efforts, analyze and report credit exposure, escalate deficiencies and recommend delinquent strategies in alignment with overall credit policies.

Responsibilities:

• Manage a team of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
• Contribute to the development and implementation of policies and procedures to increase efficiency of credit initiation process
• Contribute to policy formation, budget, capacity, and resource planning
• Manages projects, staffing requirements, and ensures team deliverables as well as coaches and motivates team
• Manage one Credit Initiation unit including various supervisors, senior supervisors, and support staff such as verification, data entry, and vendor management
• Analyze information and provide evaluative judgements to resolve complicated problems and discrepancies consistent with approval guidelines
• Develop new work procedures, analyze complex and variable issues, and apply in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience
• Demonstrated expertise in the areas of Credit, Project Management, and Collections/Non-compliance
• Proven ability to persuade and influence others
• Experience negotiating with external partners preferred
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations - Services

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Job Family:

Credit Maintenance

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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