Job Description Summary

Responsible for mentoring the Product Service team and providing direct technical support to global GE Vernova customers through three primary workstreams:
1) Resolving customer technical inquiries and mentoring the team through complex engineering response (ER) cases, requiring system knowledge (i.e. gas fuel system, oil system, model based control, etc.).
2) Communicating GE Vernova technical guidance and business risk to customers and internal stakeholders via user conferences, webinars, and written technical documentation.
3) Leading or supporting complex operability root cause analyses (RCA) investigations for high‑impact issues, often in cross‑functional teams.

Job Description

At GE Vernova, we are united by a single, urgent, and optimistic mission: electrify to thrive and decarbonize. The world needs us to accelerate the transition to more reliable, affordable, and sustainable energy. Together, we have the energy to change the world.

As a member of the Americas Accessories & Controls Product Service team, you’ll have a unique opportunity to directly support power producers and site technical experts, seeing immediate impact and satisfaction as you help electrify the world.

Roles and Responsibilities

• Apply system knowledge and historical or live time-series data to troubleshoot and resolve various power plant operational issues with Mark V/VI/VIe control systems
• Provide technical mentorship and methodologies to colleagues in support of resolving various power plant operational issues
• Own ER technical inquiries and resolve with a sense of urgency and limited direction
• Identify trending issues and provide countermeasures to protect our customers’ fleet, then communicate to the relevant audience (TILs, PSxBs, ETCs, OnTheGo alerts, etc.)
• Drive complex RCAs through root cause and corrective action while communicating both internally (field teams, GE Vernova leadership) and externally to end customers
• Collaborate with Design Engineering, Product Management, Regional Customer Engineering Centers, Manufacturing, Sourcing, Vendors, and/or Customers to provide sound technical resolution in a timely manner
• Lead and promote the GE Vernova Way, lean principles, and simplification into day-to-day activities

Required Qualifications

• Bachelor’s and/or Master's degree in Mechanical or Instrumentation Engineering
• A minimum of 10 years of direct experience with GE/Alstom accessory and/or plant systems

Desired Characteristics

• Self-starter and resourceful problem-solver that can navigate the GE Vernova resource databases and organizations to deliver a solution, with urgency
• Not afraid of being uncomfortable with the specific technical problem and willingness to apply engineering problem-solving methods to resolve the issue, under pressure
• Ability to communicate at all levels (field engineers, site engineers, plant managers, GE Vernova leadership, etc.)
• Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities
• Humble, open, collaborative, and continuously learning
• Willingness to travel to customer sites to support issue resolutions, when such need arises

Additional Information

 

 

For candidates applying to a U.S. based position, the pay range for this position is between $113,200.00 and $188,800.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

 

 

Bonus eligibility: discretionary annual bonus.

 

 

This posting is expected to remain open for at least seven days after it was posted on March 04, 2026.

 

 

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

 

 

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.