Posted:
1/14/2025, 9:18:55 AM
Location(s):
Ontario, Canada ⋅ Toronto, Ontario, Canada
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
IT & Security
Who we are
Founded in 2002, Zafin offers a SaaS product and pricing platform that simplifies core modernization for top banks worldwide. Our platform enables business users to work collaboratively to design and manage pricing, products, and packages, while technologists streamline core banking systems.
With Zafin, banks accelerate time to market for new products and offers while lowering the cost of change and achieving tangible business and risk outcomes. The Zafin platform increases business agility while enabling personalized pricing and dynamic responses to evolving customer and market needs.
Zafin is headquartered in Vancouver, Canada, with offices and customers around the globe including ING, CIBC, HSBC, Wells Fargo, PNC, and ANZ. Zafin is proud to be recognized as a top employer and certified Great Place to Work® in Canada, India and the UK.
What is the opportunity?
Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst III role is a senior technical position responsible for providing strategic guidance and advanced support to address critical customer needs. You will act as a subject matter expert on Zafin’s SaaS services, leading the resolution of complex technical issues, driving process improvements, and mentoring junior team members. This role requires strong technical skills, customer engagement, and leadership to ensure that Zafin continues to deliver exceptional value and service to its customers.
Mode of Work: Hybrid
What will you do?
What do I need to succeed?
Must have:
Nice to have:
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.
Website: https://zafin.com/
Headquarter Location: Toronto, Ontario, Canada
Employee Count: 251-500
Year Founded: 2002
IPO Status: Private
Last Funding Type: Series B
Industries: Banking ⋅ Financial Services ⋅ FinTech ⋅ Professional Services ⋅ Software