Posted:
7/29/2026, 7:21:30 PM
Location(s):
Pune, Maharashtra, India ⋅ Maharashtra, India
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
IT & Security
Workplace Type:
On-site
General Responsibilities
• Key participant in the overall development, support and maintenance of the service performance management process
• Organizes the creation and maintenance of a running catalogue of existing services offered by IT
• Analyzes, reviews and measures service level performance against agreed upon service level agreements with the business and operating-level agreements with service providers
• Works closely with the business and service providers to negotiate and agree on service level requirements of any proposed new services and changes to existing services
• Works with the business and service providers to define the proper metrics in evaluating service delivery quality and performance levels
• Key participant in producing regular reports on service performance and achievement to stakeholders
• Organizes and maintains the service level review process with the business and service providers
• Initiates any actions required to maintain or improve service levels
• Acts as a change agent to implement and manage quality improvement processes in service delivery management
Experience / Qualifications
• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest
• Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis
• Customer Orientation - Ability to meet customers’ expectations by identifying and anticipating customers’ needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind
• Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe
• Teamwork - Ability to work with others and work synergistically with fellow team-members
• Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements
• Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions
• Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives
• Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict
• Resilience - Ability to work under pressure and prioritize
Additional Job Description:
Additional Experience/Qualifications:
#LI-NS1
Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
As OneSensata, we are working together to make things work together
Click here to view Sensata Recruitment Privacy Statement
Click here to view our Sensata Recruitment Privacy Statement for China
NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.
Website: https://www.sensata.com/
Headquarter Location: Attleboro, Massachusetts, United States
Employee Count: 10001+
Year Founded: 2006
IPO Status: Public
Industries: Electrical Distribution ⋅ Hardware ⋅ Software
Visa Sponsorship: Sponsors work visas