Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

Brief Description

Sprinklr is looking for a Sr Solutions Consulting Manager to serve in as a strategic partner to our sales, PS, and customer success teams within the division, drive new business opportunities and own all aspects of GTM execution. The leader is responsible for leading their team of Solutions Consultants (SCs), coaching on opportunities, recruiting and developing team members, as well as working key deals. 

 

Overall Description

As the Solutions Consulting] Lead you will be the primary contact for the Solutions Consultants on your team and directly aligned with your team’s success.  You will be responsible for managing all business aspects of divisional GTM as an SC leader, sales, presales, professional services, partners, etc.. You will own the training, development and growth of your teammates. You regularly observe your team in the field and provide routine feedback. You will ensure your team is trained on industry specific use cases and product enhancement as the platform continually evolves.   

 

Additionally, you will work closely with the Directors of Sales and assigned Sales Reps to best position Sprinklr’s solutions by developing solution narratives, CX workshops, and compelling presentations that illustrate Sprinklr’s business value to customers at all levels. You will serve as the executive sponsor on strategic customer engagements.  You understand how Sprinklr can fit into a customer’s technology stack and the common use cases we can support across systems.

 

Main Responsibilities: 

• Lead SC business execution and be a strategic partner to all other functions in strategy, GTM and product teams.
• Lead, coach and grow a team of Solutions Consultants
• Recruit and retain top Solution Consultant talent in Marketing, Advertising, Social, Insights, API Integration, and AI.
• Train and support the SC team in delivering our value propositions, product demonstrations and RFPs
• Acts as a key member of account teams with sales and other internal stakeholders for our enterprise and mid-market customers
• Attends client meetings to conduct in depth discovery on the customer’s current and future states and positive business outcomes
• Creates compelling presentations and collateral that demonstrate our solutions and the value proposition they provide against a customer’s required capabilities
• Delivers presentations both virtually and in person
• Works with customers to educate them on the business value Sprinklr can provide
• Assists Sales in the response to RFXs
• Keeps up with an aggressive training schedule and maintain up to date Sprinklr product certifications
•  

Desired Skills and Experience: 

• 8+ years of presales management experience.
• 5+ years of enterprise-scale experience in presales or solutions consulting
• Experience in a customer facing role in enterprise software company .
• Strong leadership capabilities with a track record of managing and developing high-performing teams.
• Strong understanding of enterprise architecture principles and practices.
• Extensive experience in complex system design and integration
• In-depth knowledge of enterprise marketing strategies and best practices
• Excellent written, communication, and presentation skills.
• Well versed in data architecture, API design and AI LLM Models
• Strength in enterprise architecture, human centric design, persona based outcomes

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

$134,000 - $178,000 - $223,000

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.